- Report: #1331471
Complaint Review: Chase Bank - Burien Washington
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Chase Bank
222 S.W. 150th St. Burien, 98166 Washington, USA
Phone:
206 461 7045
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Chase Bank ,many aka.s, Vicki and Cindy Chase gives the green light to theft by teller - their version of Wells Fargo customer ripoff! Burien Washington
I go into the Burien, WA. branch of Chase once a month to make a payment on my Chase/Amazon credit card. The last time, my transaction was with a teller named Vicki. My payment I owed was $25, so I gave her two $20's and waited for my receipt and change due back. She gave me my receipt and stepped back, as if we were done. I told her she owed me $15 back. She faltered, then tells me no, that I had given her two $10's, not two $20's. We argued a bit, her boss comes over to her and they decide they will count her money in her til to see if it "balances". Amazingly, it balanced, according to the two of them. I knew at this point there was no reason to expect the correct outcome from them. Now get this, my receipt says I paid $25. Why wouldn't it? There was no explanation from them.
I don't know what Vicki is up too, but I had almost the same outcome the month before with her, except she did the correct thing and finally gave me my change back. She had stepped back, as though we were done, and I said she owed me $15 back. This happened the first part of August, 2016, the final transaction was Sept. 2016. I have called, I have emailed, filed with BBB, I did however get a charge out of a letter I got from the "executive office" telling me I gave Vicki a $5 bill, also. What BS! I cannot believe these people!!
I am just a senior, disabled, poor. They don't need me, I can't help them. Banks are not to be trusted. Wells Fargo, now Chase, who is next? They are ripping off customers in a whole new way.
I want the money they owe me, if they want to keep theif tellers, that is their problem, they should not keep people like that employed. Vicki is pocketing money from unaware customers.
