Alta
San Antonio,#2Consumer Comment
Tue, December 30, 2003
Thanks James for the info. It took over two months to get the PC back from CompUSA. It did not work properly when I got it back either. Had to do lots of additional work on it. Could have taken back to them, but was afraid I would never see it again.I ask for a technician to come out (since take is also paid for by the warranty) but the store said thet did not have anyone to send out... None of the programs worked. The PC did not want to shut now. It did not want to boot up. I could not install programs I had that use to be on it. It was a mess. Finally I have learned enough (by listening to people who know how to work on PCs and reading books) that I have it working now...I think...LOL. The moral of this story is, I will never have CompUSA build anything for me..plus I won't ever spend the money for another warranty. You listed the things that have a mfg. warranty, and thats all I need. To think, for the money I spent for a warranty I could have bought 2 more PCs! DUH! Thanks again for the info.
James
Mesa,#3Consumer Suggestion
Sun, December 28, 2003
In responce to your problem I feel for you. They should have told you about the warranty items. I have been into the computer biz for 7 years now building and repairing. I can tell you for a fact that until jan of 2003 western digital the maker of your hardrives carries a 3 year warranty on their products. Like most of the parts in your computer they also carry at least a 1 year warranty and even up to 5 years the only thing that never comes with a long warranty is the CPU it self those are around 30 day to 1 year max. Word to the wise warranties offerd on computers are not needed 99 percent of the time. In the 500 plus computers I have built I have only had one come back for repair and it was 4 years old. It cost the owner nothing the part was covered by the manufacture still. Here is a list of computer products that carry 3 year warrnty Wester Digital on products prior to manufacture of jan 2003 Maxtor Seagate Fugi The rest carry at 1 year warranties CPU'S intell 1 year on BOX units 30 days on OEM'S AMD 1 year on BOX units 30 days on OEM'S and most ram is lifetime