Complaint Review: Corporate Mansions - Las Vegas Nevada

Mr. Lyons has again shown his true colors and created a fictional rebuttal to the original post.

DO NOT BE DECEIVED!

The facts are indisputable as originally posted.  We were deceived by Mr. Lyons on multiple levels and the post he has made in rebuttal is FALSE.  Take the time to investigate before you rent.

1. We were FIRST TIME Corporate Mansions customers, and will never use the company again due to the misleading information and abuse of our good nature.  Due to this experience we have had to go to the extraordinary expense of in person advance preview of any property that we might rent for future stays in Las Vegas.

2. We are still OWED A REFUND by Corporate Mansions from the over payment for additional services; neither the company, nor Mr. Lyons has ever provided a proper accounting, or original receipts to document our expenses during the stay.  We received a hand written summary with illegible copies of receipts; neither added up to the amount we prepaid.  The refund amount we believe due is substantial.

3. We were NOT AWARE that Mr. Lyons was in a dispute with the gated community prohibiting our access to the property until after our arrival in Las Vegas, it was a logistical nightmare and created problems for our staff and guests.

4. The home was NOTHING like it was depicted on the website.  It was dirty and poorly appointed for a “mansion” in Las Vegas.  To say that we were disappointed would be a gross understatement.

Consumers should investigate for themselves as to the facts.  It is not difficult to contact me, and others have already due to their own issues with Corporate Mansions and Mr. Lyons.  

At Corporate Mansions, we take pride in our excellent customer service, constant attention to our clients' needs and prompt resolution of any and all clients issues. We have over one hundred positive reviews from customers and clients who enjoyed their stay at this very same property plus six other properties during an eight-year period. And the story by Mr. Whitehead is made up as he has a financial gain in a competing company in the vacation rental business. 

Bill Whitehead and Crystal Solutions LLC booked their stay at a Corporate Mansions luxury in January 2014 and checked in April 2014 to attend the NAB convention with the luxury mansion being across the street from the convention center. He understood that it was a gated community with tight security and elected to use our drivers to get in and out of the gated community to the convention center. Mister Whitehead state that he was not aware that “Mr. Lyons and his company were leasing the property from the owners, and then creating sub-leases to the property to potential short term tenants.”  This statement is completely false. The agreement specifically states in the first paragraph that the luxury property is leased by Corporate Mansions and even states the owner’s name. So Mr. Whitehead was completely aware of this before his check-in and actually received a copy of the lease between the owner and Bill Lyons.

Corporate Mansions often has long term leases with the option to purchase the homes. I some cases six year leases with the owner supporting the nature of the business and the pending but out.

In his complaint Bill Whitehead says he:

”contracted with Corporate Mansions and Mr. Lyons for additional services and paid in advance for concierge service; limo, driver, cooks, food prep and stocking liquor and other advance preparations that were poorly managed and badly provided.  We have overpaid for much of the services and are still trying to get the overage refunded to us. The documentation and repeated request for receipts have gone unanswered.”

This is again totally false. We’ve responded to Mr. Whitehead’s requests for clarification of charges for additional services and provided him with the receipts.  And in fact he owes the company money for not paying enough for the goods and services provided. The mistakes in his bookkeeping have been addressed to Mr. Whitehead and Crystal Solutions LLC.

It should be known that Bill Whitehead is a repeat Corporate Mansions customer who has previously booked and stayed at Corporate Mansions Luxury properties. I should also be known on the last day of Mr. Whitehead’s stay he visited Bill Lyons, owner of Corporate Mansions and made clear that he “had a positive experience and wanted to use our services again". His very own words. This was witnessed by the Corporate Mansions driver who catered to all his driving and concierge needs for over a week plus the regular maid service, food catering and other personnel. From April 2014 to December 2014, no complaints written or oral were made by Bill Whitehead. He waited until December 2014 when he booked with the competitor to issue false statements.

 Mr. Whitehead is now working with a Corporate Mansions competitor who has been issued a cease and desist for slanderous statements in their attempt to damage Corporate Mansions’ customer confidence. The are the only competitor with mansion sized homes and Bill Whitehead received a savings of thousands of dollars to book with the competitor for the April 2015 NAB Convention and slander our company. 

Bill Whitehead and Crystal Solutions LLC have used this consumer complaint site to disseminate false information and slander the Corporate Mansions brand. Corporate Mansions is issuing a Cease and Desist to Bill Whitehead and Crystal Solutions LLC and demanding a retraction of these blatantly false statements and face court action.