Mike R
Jersey City,#2Consumer Comment
Thu, January 29, 2009
Banks are overwhelmed with the demand for Modifications right now. After my bank screwed me around for two months I got a call from Modifications4you.com. It took a few months, but I did get a lower rate, and it can never go up again. You can do the modification yourself, but going with this company was a lot easier for me personally. And no, I do not work for them. They helped me keep my house, so I'll help them get some business this way. It's the least I can do.
Grahamthompson
Las Vegas,#3UPDATE Employee
Thu, October 30, 2008
I work for Countrywide in the loss mitigation department. The department is completely unorganized. Files all over the place and lately the memos are completely ridiculous. They tell us basically to tell everyone that their modification is in processing and if they keep asking questions we're supposed to transfer them to customer service. I can't tell you how many frustrated borrowers i talk to on a daily basis. Their system of passing off people has basically resulted in less work getting accomplished on these files. When I spoke to my senior supervisor he basically told me to follow the memos and stop asking so many questions. I've spoke to a couple of my co-workers outside of work and they have the same complaints. I've thought about complaining but I have a family to provide for so I'm kinda stuck. Something else worth mentioning is that a company called Professional Loan Modifications get all of their files put into the rush bin. So if you get sick of getting transferred and hung up on you might want to check them out. When I asked my manager why their files get special treatment he said "because they have a special relationship with us" maybe someone from that company can chime in. Graham