spc3rd
Williamsburg,#2Consumer Comment
Mon, March 15, 2010
I certainly empathize with your problem concerning Cox as I myself have had problems with them in the past. On 1 occasion I had to call their tech support department 13 times in 33 days and even send a Certified Mail letter to the company president, before they managed to resolve the problems I was having!
One other item of interest with Cox's advertised Internet speeds is I have known people who have had Cox's Premier-grade of Internet service (the one that is supposedly the fastest???). Every single one of those people said they found no difference in their Internet speeds when they switched to the Preferred level of service which you (and I myself) have!
The only obvious difference is you pay more for the Premier-level of service. I would suggest considering writing to the company's president as I did and if the area you reside in has a local governmental agency that oversees cable/Internet franchises, such as, Cox...consider filing a complaint with them as well. We have one here in Virginia.
Lastly, I once tried dial up (DSL) with another well-known...and also WELL-COMPLAINED ABOUT company on this site. My experience with them lasted 2 months and the service was absolutely horrendous! Talk about SLOW Internet connection speed.....this company's dial up speed was so slow, I could order a pizza delivered, eat it, and still be waiting for the system to upload or download something!
I would, however, recommend thinking twice about going with DSL unless you simply have no other viable alternatives. Oh yes...perhaps when you graduate with your Computer Science degree...you might do all of we poor Cox customers a BIG favor and get a job with them! You might just be the one to get Cox back on the right "wave-length", so-to-speak...and back "up to speed"...since they OBVIOUSLY don't seem to have any tech staff with an IQ above 10.......o.k., I'll give them a break...and say an IQ of 15!!!