- Report: #1043100
Complaint Review: Cricket Communications - Internet
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Author Confirmed
Why?
Cricket Communications
Internet, United States of America
Phone:
1-800-cricket
Web:
www.mycricket.com
Categories:
Business Rating:
(0)
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Cricket Communications Cricket Broadband. Cricket false advertising and rude customer service. They ripped me off!! Internet
I bought the Cricket broadband, the Crosswave. It has prepaid options. I choose the $65 heavy user. That option advertises uses of YouTube, Yahoo games, Pandora and video streaming and Hulu. They also advertise up to 5 devises can contact and teathering. That is very high usage items. I put $159 on my prepaid account. About 2 week, they say I used it. I put 70 on my account about a week they said I used it. I just put $70 on again. Less then 24 hour they said it was used! I called customer service, A lady was very rude, she would talk over me she sounded hostel too. That customer. Service. Lady told me they can do what ever they want, she also said they can slow down service. When ever they want. Cricket customer service reps always want a card or my bank account. Info they say with prepay they can subtract my funds when the prepay runs out. That's a fortune. This is a rip off! They advertise all this heavy usage thousands of G's you get, then you do not get it. I am doing what they advertise then less then 24 hours I use it. I notice each month my Crickets service I pay over the amshoterd my service gets shorter. There stores to at multiple locations they have very rude staff. There dishonest. Why is it ok for hard working people to pay at these rates 1,000 a month in internet.
