Dina
Deerfield Beach,#2REBUTTAL Owner of company
Mon, August 13, 2012
In response, to this complaint, this customer tried to place an order after a discount code expired and was upset that we would not honor it after the sale was over. I have asked for proof to show that the discount was posted on our website and the time of their checkout. All of our promotional codes are displayed on our website home page while they are valid.
Facebook (Where we advertised this promotion) is a timeline mechanism where you post current updates to your status. Codes that are posted in the past expire, just like new products that are launched sell out. Stores change sales and products all of the time and this is the nature of owning a retail store. We asked this customer to send us a link and show us a place where she found this product for less money and that we would price match it, which she never provided to us.
This customer never completed a sale with us nor sent us a complaint on the day she tried to complete a sale.
We work on the shopping platform 3Dcart and once a sale is deleted, it is deleted from the server. Therefore there is no way of proving to this woman that the code was active for a certain period of time. She is continually asking us for the same information which is impossible for us to provide. And now she has gone to extreme lengths to slander Custom Furniture World.
Here is a list of our positive reviews from customers.
The table arrived today! It's absolutely gorgeous and the color is perfect. I'd fallen in love with a similar table in Carmel but it was 3-times the price. After months of searching the internet I was fortunate to have found Custom Furniture World. Thanks so much for taking all my phone calls, answering all my emails, and all the samples you sent. Your quick responses and your patience with me were most reassuring. You are first rate!
Sincerely, Marie
Sorry I had not written sooner, Dina! We love this beautiful table. It is exactly as you described and is probably my favorite piece in the whole house! As the place you share your family meals, it is a warm, strong and just gorgeous focal point. I recommend it highly and would wait for it all over again! Thank you for your patience and assistance with me. I will certainly try to buy from you again!
All the best, AM
After looking for a year for a dining room table & chairs, I found Custom Furniture World on line quite by accident. It appeared to be exactly what I had been looking for. Never having made a major purchase on line or without ever seeing the product in person I was very nervous! My contact person Dina was wonderful! She never lost patience with all of my questions, took numerous photos and got an answer for all of my questions. I highly recommend them! The quality surpassed all of my expectations!
Becky - CENTURY21
Dina, Just wanted to let you know that the cupboard arrived last night about 8 pm. We are so pleased with it!
Thanks, M.W.
My husband and I are delighted with the quality and the design of the table we purchased from Custom Furniture World Farmhouse. We were looking for a rustic table to match the design of our home but one that was sturdy enough to last through several generations of family gatherings. I think the table will prove to be a focal point for many holidays in the future! We plan to order more furniture from this company.
K. M.
I absolutely love the table. Everyone that comes into our homecompliments it. We love it!
C.R.
We love the table! It looks like it has been in the spot for years - just perfect
J.K.
We really do love the table. Even my husband, who never notices anything, got home this week and said - Wow, that looks great!
Jess
Dear Dina - I received my new cabinet from Custom Furniture World, and I wanted to tell you how pleased I am. It's more beautiful than I even imagined it to be. It really looks terrific. You folks did a great job. I also wanted to tell you how professional the delivery people were; they called ahead of time, showed up when the said they would, they were helpful and delivered the piece intact - all of which is what one wants from the folks who deliver furniture. I also think the cabinet was priced very well - I do feel like I got value for the price. So thanks again - I would recommend your company to anyone who is interested in fine custom furniture ( and I have already made such a recommendation to a friend of mine who is a professional decorator.)
Sincerely, S.B.
The chairs look very good, by the way a lot nicer than what they look even in the photos.
M.B.