- Report: #566380
Complaint Review: Dealer Specialties - New Jersey New Jersey
Reported By:
One of many -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dealer Specialties
New Jersey New Jersey, New Jersey, United States of America
Phone:
Web:
www.getauto.com
Categories:
Business Rating:
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Dealer Specialties New Jersey service is absolutely awful New Jersey, New Jersey
I am an auto dealer in new jersey, and the customer service here has been awful. I can't even begin to tell you all the issues I've had with these guys. I left to go to a competitor recently, and the service difference is night and day. Before I was missing photos, buyer's guides, stickers, you name it. I never knew when my dealer specialties rep was going to show up, if all the cars would get done, or if the guy would listen to me, which he didn't half the time. I've been shopping for a while, and finally found another company which walks the walk. Dealer Specialties talks a lot of garbage, but can't deliver. They overcharge, it takes 5 months to get credit back, when I don't pay part of my bill the accounting departmetn starts calling on a regular basis demanding payment. when i tell them i'm not paying because of their error, they don't fix it. It's ridiculous to pay dealer specialties fees and then have to suffer through their bad customer service from both the lot techs and their accounting department.
I'm glad I left, and I can tell all the other dealers who use Dealer Specialties to examine your bill for "add ons" and to check your monthly fees, because I can guarantee you you've been overpaying
2 Updates & Rebuttals
One of many
United States of AmericaNo thanx you Steve
#2Author of original report
Mon, February 15, 2010
Steve, I've spoken to you before, and the arrogance you exhibited towards me and my dealership regarding billing, credit issues, and the like is exactly one of the reasons I left. You told me i signed a contract which i didn't sign, therfor I had to pay my bill. when I told you i didn't sign the contract you told me it was between me and my rep to resolve, rather than working with me to resolve it, since in this letter to me you say you are "the man" to talk to. clearly this is a public forum and you want to look good, but the reality is your arrogance regarding my bill and issues were a contributing factor to my desire to find another company.
I've told my buddies what the accoutning departments attitude was like, including yours, and many of them have had the same issues. We all have found issues in our billing with dealer specialties, and i'm sure many more dealers will too.
Update: just received a phone call from another dealer who went with Redline - his report is honest salespeople, honest management, better products. My advice to you, sir, is to check yourself next time you start telling a fellow dealer on the phone how stupid he is.
Dealer Specialties Marketing Depart
Monroe,Ohio,
USA
Dealer Specialties Responds to NJ Dealer
#3UPDATE Employee
Thu, February 11, 2010
Hello, Id like to apologize for the customer service issues you mention and would be happy to discuss the specifics of your situation. My name is Steve from our accounting team and I can help resolve any billing question you may have.
Dealer Specialties number one priority is complete customer satisfaction. We have a successful history of serving our customers needs with market leading products and at competitive and value-driven prices. Ultimately our goal is to provide customers with the tools they need to run their business successfully. If any customer is unhappy with Dealer Specialties, we encourage direct communication with the person/s involved so issues can be addressed in a timely manner.
Id be happy to speak with you so we can resolve your issue to a successful end. Please call 800.438.2886, ext 2271. I would be happy to review your account with you. Thank you.
