notachoice
connelly springs,#2UPDATE Employee
Fri, December 18, 2009
I agree with everything said about the 10% pay cuts, the push for sales over ethics, health insurance. I have only been at the Dillards in Hickory, NC for 5 months. After a "phenomonal" first 3 months, I am facing a pay cut in January because the dept is down 83% and my sales are poor. Is it me or the store? I wasn't born yesterday. I clearly see how they do business. If I would have known how the ethics were, I would have stayed on my unemployment - my checks were higher. Employers who have been there longer told me they wished I would have spoken to them first. They would have told me not to work there.
The "shark and golden woman" of the group does exactly what this person stated. Runs around sniping every sale. Doesn't do the other work required, doesn't clean out or put away merchandise she leaves in other depts, etc. She has cut her own discounts for customers, lied about credit card rates and info, even was caught returning items for a customer from another dept and then reselling them with a discount!!!!!!!!!!!!!! She is still there! She has been called in and talked to several times about her behavior but nothing has stopped her. I can never be good at what I do with the sales over ethics mentality. When I find another job, I will never shop there again.
Jason
San Antonio,#3UPDATE Employee
Wed, October 19, 2005
First, I just want to say that I was in the army for a long time and left recently becuase I wanted to spend more time at home. So, my first job that I took and currently have is with Dillards as a sales associate. Now, alot of the complaints I have read I couldn't agree more with. Some of the comments boil down to bad management etc which is with any company. I fortunately, work for a good asm. However, the policies that I would like to talk about are corporate policies, eg things that have probably come about since the dillard leeches (children) started running the show. First of all, the sph is ridiculous. Now, if you work at a high traffic store and in a good high selling department you are probably going to at least make your minimum sph. But, if you work at a crumby mall with no people but are in a large city you are probably never going to make your sales goal. Where I work there are three of us in one section, with our pay rates and what Dillards says we should sale would mean that the register should total around 3,000 dollars per day. Guess what? with the number of customers we get especially in a non-clearance time frame we normally sale about 700 dollars total. Between all three of us. That doesn't meet one persons sph let alone three. I had four customers for the entire day count them FOUR customers in our area. Now, I'm used to being a highly motivated individual, a go getter who wants to get the job done but under these circumstances there is no way to meet the sph. Four customers a day would have to purchase a thousand dollars a piece just to make sph. Secondly, I spend half the time doing stock work, rearranging rounders and four-ways, decorating, and cleaning. All by the direction of the store manager. So, if I spend most of my time doing grunt work in a shirt and tie then how can I be making sales to the four people that are in our area for the day? I started working at Dillards with high hopes and aspirations of management (my asm hired me because she thought my time in the service probably left me with management material skills) but, without making my sph there is no way I'm going to be considered for anything other then termination or pay cut. There are areas and stores that the employees can meet this high demand. But, at least for where I am at this is not going to happen any time soon. Especially since they just built a new shopping area fifteen minutes away that is taking the few customers we had. I can't speak for every store and for every section but I will say that no matter what I do I will never meet my sph and that makes for a miserable employee. I have been working for Dillards less then two months and I am already looking for other employment. To daydream that the Dillards would make their goals realistic is not going to happen because they could care less high turn around rate is probably what they are banking on because it means new employers at lesser pay and means more money for them. Speaking of which they are coming into our store tomorrow and I would love to tell them what I think but thats never going to happen. I hope all who are not making it at dillards takes their retail experience and moves on to another competitor. Employee review should be done over a realistic sph, apearance, customer service skills etc. Not just on ridiculous sph's that people can't meet.