- Report: #1274823
Complaint Review: Dollar Rent a Car - Salt Lake City Utah
-
Author Not Confirmed
Why?
Dollar Rent a Car
SLC Salt Lake City, Utah, USA
Web:
Dollar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dollar Counter rip offs Corporate Rate rip off Salt Lake City Airport Utah
For years we have been a Corporate Client of DTAG and we have made this complaint before, which is two fold.
Firstly, SLC says they have no idea as to what our negotiated rates are, and therefore cannot extend that rate to us at the Counter. It is the worst sort of lie anyone can tell in order to rent for more more money.
Secondly, when making a 1 week rental initially and then asking them to extend it for an additional week, I am told that is not possible. Again, BS. I spend well over $100k annually renting and I know better. So the argument ensues that if I call at the end of a week, they STILL won't be able to. So, I called customer service and asked her to change my reservation, which she says she did. The counter Lady continued to tell me she had no such change, even after 15mins.
I walked away from the counter and rented from ****.
Upon attempting to contact DTAG Sales Support for THREE DAYS and sending them an email, I have had no contact with them. I have called every number I had been given, and the ACD system invariably routes me back to the same place I was before. Customer Service told me they have no escalation procedures, no supervisors they report to and no knowledge of how to get me to Sales Department.
DTAG has attempted to manipulate events at the counter in order to rent vehicles for more than what has been negotiated, and then puts the customer in the ditch when they try to contact Corporate.
