Jennifer
Kalamazoo,#2REBUTTAL Owner of company
Sat, July 29, 2006
Donna, would you prefer that we ignore the posts on here? And then what? We would get critized for that too I suppose. We explained to Tina why her order took longer to ship. We were not "mad" that she made her report, just disappointed as we had stayed in constant contact with her regarding her order. We finally decided it would be best to cancel the order and issue her an immediate full refund. We appreciate her business, and would be happy to assist her in the future if she chooses to purchase again.
Jennifer
Kalamazoo,#3REBUTTAL Owner of company
Sat, July 29, 2006
Donna, would you prefer that we ignore the posts on here? And then what? We would get critized for that too I suppose. We explained to Tina why her order took longer to ship. We were not "mad" that she made her report, just disappointed as we had stayed in constant contact with her regarding her order. We finally decided it would be best to cancel the order and issue her an immediate full refund. We appreciate her business, and would be happy to assist her in the future if she chooses to purchase again.
Jennifer
Kalamazoo,#4REBUTTAL Owner of company
Sat, July 29, 2006
Donna, would you prefer that we ignore the posts on here? And then what? We would get critized for that too I suppose. We explained to Tina why her order took longer to ship. We were not "mad" that she made her report, just disappointed as we had stayed in constant contact with her regarding her order. We finally decided it would be best to cancel the order and issue her an immediate full refund. We appreciate her business, and would be happy to assist her in the future if she chooses to purchase again.
Donna
Garland,#5Consumer Comment
Thu, July 27, 2006
Hmmm - well they should work harder to have better business practices. As I recall, you aren't the first one to file a report here on Doxy. I would think twice about giving them another chance. Previous posters have had the same experience. Instead of them getting mad at you (the customer), they should spend their time making things right and quit monitoring this board.
Tina
delta,#6Author of original report
Thu, July 27, 2006
well i got an email from doxy saying that they were mad because i did this report and that they were going to cancell my order and refund my money within 2to 3 days. well for once they did what they said, i finally got my money back.im willing to give doxy a chance in the new future, maybe they just had some problems.All is resolved now.