I ordered a free sample of their age cream based on a recommendation from Dr oz. A month or so after they sent me a months supply 3 times close together. I canceled and asked for a refund on my credit card which they got the number because I had to pay shipping and handling on the free sample. They said they would give me a refund for 2 months but not the third because it was past their policy date. They have a date different than I do from the box but they will not listen