- Report: #409738
Complaint Review: Eagle Eye/Fosdick Corp. Patch Perfect - Wallingford Connecticut
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Author Confirmed
Why?
Eagle Eye/Fosdick Corp. Patch Perfect
Wallingford, Connecticut, U.S.A.
Phone:
866-2729951
Web:
N/A
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Business Rating:
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Eagle Eye/Fosdick Corp. Patch Perfect Website gave no chance to review order and authorize charge; so charge ended up 4X what it should be! Wallingford Connecticut
During the order process, I entered my billing and shipping info. and waited for the next screen which is always Review your order and submit right? wrong! the order went thru immediately. during the order several boxes popped up trying to sell me more and I clicked off those (or so I thought) I called the customer service number within 10min and said I needed to know the confirmation and amount charged, that I wasnt comfortable not having that review order screen.
The csr told me to call in 2 days when the order was in system,which I did, only to be informed that the charge was $83.70.I told her to cancel it, I never authorized that much. She said it was too late, it's gone to shipping.
When the package arrived my daughter refused it and gave it back to usps. Now 2 months later I email them and ask where my credit is on my charge. They claim they never recieved the package back (of course they did'nt).
I have yet to find a management company for this product. The CSR claims she does'nt know who the owner is, this is just a call center.
Cheryl
Newbury Park, California
U.S.A.
The csr told me to call in 2 days when the order was in system,which I did, only to be informed that the charge was $83.70.I told her to cancel it, I never authorized that much. She said it was too late, it's gone to shipping.
When the package arrived my daughter refused it and gave it back to usps. Now 2 months later I email them and ask where my credit is on my charge. They claim they never recieved the package back (of course they did'nt).
I have yet to find a management company for this product. The CSR claims she does'nt know who the owner is, this is just a call center.
Cheryl
Newbury Park, California
U.S.A.
1 Updates & Rebuttals
Cher
Newbury Park,California,
U.S.A.
Fosdick Corp. was notified and I got my refund!!!
#2Author of original report
Fri, January 09, 2009
I wish I had the name of the Fosdick corp. before this. As soo as I wrote to them I recieved an immediate email from them AND eagle eye stating I would see a credit to my account today. So give them a try! http://www.fosdickcorp.com/contact/csform.html
