Enterprise Rent-A-Car
St. Louis,#2UPDATE Employee
Wed, March 14, 2012
Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your "DX" or damage claim number, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 120314-000231 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car
John
Memphis,#3Consumer Suggestion
Wed, March 14, 2012
Let you insurance company do their job. They have investigators who have been through this a thousand times and are very adept at sniffing out fraudulent claims from auto rental companies. They won't hesitate to prosecute a rental employee for insurance fraud. I suspect they'll just deny the claim. if Enterprise then refuses to refund the 'deductible' you can file charges against the location manager for fraud.