Jeana
Henderson,#2UPDATE Employee
Wed, July 18, 2007
Webchex International is the administrator and handles the customer service for www.equityfirstsavings.com and www.starterloansdirect.com. When a customer applies for our program there is an automatic transaction processed in the amount of 124.90 which is a processing and setup fee for each account. Once this transaction has been submitted we cannot stop it from processing, even when an account is canceled. Once the transaction is complete we can issue refunds for those accounts that are canceled within the refund policy. Webchex International does not have a customer call center as we handle all customer service online for record keeping purposes. Customers have several options to reach customer service to assist them in whatever they need. Customer service may be reached by email at any time through [email protected]. Customers may also login to their account at any time and send in any questions or concerns at www.webchex.org. Also, LiveChat is available where customers may speak with a representative during business hours of 8:00 am to 4:00 pm Pacific Standard Time at www.consumerbill.com. Customers may fax in cancellation forms found at www.consumerbill.com at any time to 800-633-7394.