Dr E. Rubin
New York,#2REBUTTAL Owner of company
Mon, March 14, 2016
This review has come to my attention and I wish to respond. I am sorry to all those who were eager to utilize my dental services and knowledge but were thwarted by this nefarious and exaggerated review. I wish that I had responded to this review sooner.
Response to Ms. Morris
I am sorry for your experience. Your description of the event is not how I ever practiced nor would ever practice. I see things quite differently. While the thread of your ‘story’ is true, your misleading details are grossly exaggerated.
A few additional xrays after a full set: To provide you with the best care, I wanted to make sure that my set showed all angles and possible evidence of pathology. Being thorough is paramount to me. With digital radiography, the radiation of two more films is miniscule while the benefit of the information from those additional xrays was paramount to proper diagnosis.
Onlays verses composite fillings: We had a long discussion (as I routinely provide) ahead of time about the pros and cons of the two types of restorations. I showed you samples and drew diagrams. After given a thorough education, YOU, not I, made the intelligent decision that these teeth with thin walls and little remaining tooth structure would fair better with stronger onlay restorations.
Injecting in succession and charging; One of my strengths as a dentist is painless injections and profound numbness without heavy anaesthetics. Read my testimonials (at holisticdentistrynyc.com) and you can find evidence of such. Also, I never charge for extra anaesthesia, never heard of that. Ever.
Cemented 30 & 31 together + pain: It is true that I had 30 & 31 bonded together. It was a temporary overnight situation for which I apologize. I had to order (overnight) a special instrument to sever them. That is why I demonstrated to you how to clean between the two restorations for that one night. I accommodated you in my already booked schedule to get you in the next day so as to make good on my word and to make flossing easy in that area. As to the pain, yes, your filling was very deep and you were told that it might need a root canal (or extraction) because of its proximity to the nerve. I did everything I could with dental medicaments to try to prevent the nerve from devitalizing. To this day I believe that my attempts at saving the nerve were successful.
Tooth #5: It is true that the onlay's fit on that tooth was not perfect. Since I try to give excellent care I thought best to send it back to the lab for a remake for a better fit. You chose not to return to my office to insert the new onlay. I did not expect that tooth to devitalize or else I would have told you of that possibility at the start of our treatment. I cannot predict all reactions to drilling and filling. I wish as much as you that that tooth would not have needed a root canal. However, I don’t know if the other dentists told you that you could have still had the onlay as a full coverage restoration. (a post and core and crown were not your only choices)
Ms. Morris, when it came to paying, that was when you became belligerent and dismissive despite the signs and conversation in my office (ahead of time) describing the payment schedule. You simply did not want to pay according to our schedule which is commensurate with the progress of the work.
Again, I am sorry that you see things so differently than how it occurred. I hope that you are healthy and well, orally and systemically.
Again, I did not mean to cause you any harm- see the many testimonials on my website’ holisticdentistrynyc.com’ or read the reviews many of which are archived. My dental following generally has a huge amount of trust in my honesty and skills. Of course I wish that every person whom I treated has the same feedback as the author of this recent review.
[ Dr. Rubin is absolutely wonderful,… I recently had mercury fillings removed with her, and the whole process was flawlessly efficient. We have to go on now…there is still work to do, as my teeth are in a bad shape but I am confident she will find the good trade-off at the level of my needs and my payment ability.(I am from Europe)…and I never fully trusted a dentist until I met Dr. Rubin. She is so effective in medical, and budgetary approach when “planning” a course of treatment. I am really impressed and amazed by the whole activity of her dental clinic. If I had to “summarize” I would say: Professionalism, Honesty,Trust and KINDNESS.
Francis C.]