- Report: #1269749
Complaint Review: European Destinations - Rockville Maryland
Reported By:
Laura from New York -
Massapequa Park, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
European Destinations
5640 Nicholsen Lane, Suite 215 Rockville, 20852 Maryland, USA
Phone:
877-267-2247
Web:
www.europeandestinations.com
Categories:
Business Rating:
(0)
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European Destinations I booked travel friends with dates of 12-3 to 12-13-15. I paid additional for travel insurance. Due to a family emergency I called to cancel my trip on 11-3-15. Rockville Maryland
Earlier this summer, I booked a trip with friends for travel in December 3 - 13, 2015. I paid for the trip on my credit card at that time and also paid $241.14 additional for travel insurance which I was told would cover travel cancellations.
On November 3, 2015 my only daughter was rushed to hospital and had to undergo abdominal surgery. Doctors told her recovery would be 2 months and she could not lift ANYTHING more than 15 lbs for at least 2-4 months. She is currently at home, cannot drive and cannot lift. Her daughter, aged 13 (my only granddaughter) was born with cerebral palsy and is in a wheel chair unable to walk or lift hersel in and out the wheelchair. I called to cancel my trip as my assistance would be needed on a daily basis with care for my granddaughter.
My initial contact with the company was treated with courtesy but I was told there would be all sorts of penalties and my air travel could not be refunded - I could only receive a voucher for the same flights with penalties on different dates. I was instructed to send them an email to [email protected] and to put my booking# and the words "cancellation inquiry" in the subject line.
I received an inital reply to my email stating the same info I had been told on the telephone. I explained that I had travel insurance and they checked and acknowledged that was so. Although my booking papers state that I paid for the Horizon Travel Plan, that is not the company. I asked for the name and contract info of the travel insurance company which had not been provided on the initial booking document.
I have emailed 3 times and had phone contact with the company 5 times. My latest 2 contacts were with Frederick on 11/14, Allan on 11/17. This resulted in receiving 2 more resends of the inital email I received 2 x before but nowhere is the name and contact info for the travel insurance company I paid for.
My friends are traveling on 12-3-15 and I cannot get any help to cancel my trip. I believe they are trying to keep me in a holding pattern until it is too late.
MY ADVICE - NEVER BOOK WITH THIS AGENCY FOR ANY REASON!
