- Report: #1106664
Complaint Review: Eva House Taksim - Istnbul Select State/Province
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Author Not Confirmed
Why?
Eva House Taksim
Sehitmuhtar Caddesi No:26 Beyoglu, Beyoglu Istanbu Istnbul, Select State/Province, Turkey
Phone:
00966599992796
Web:
http://www.booking.com/hotel/tr/eva-house-taksim.en-us.html?aid=311984;label=postbooking_confemail;s
Categories:
Business Rating:
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Eva House Taksim Sehitmuhtar Caddesi No:26 Beyoglu, BeyogluIstanbul, 34420Turkey charged full amount of stay despite early cancellation Istanbul
Dear sir/mam,
I would like to thank you for giving me the chance to write you this feedback. you may well aware that I am still dealing with the horrible experience that Eva house put me through after they charged my VISA card with FULL charge for the booking amount despite my early cancellation request.
They charged me for FULL amount not partial not for ONE night like every where els in the world and without a remorse or considerations to my request to cancel due to my family issues. There are a norms in hotel industry when some one cancel his booking which is mostly free of charge ofyour cancel... their practices doesn't go with the evaluation we are witnessing nowadays in the way travelers web book and cancel their stay any where in the world like BOOKING.COM which increase our confidence & convenience as travelers.
Unfortunately in the middle of this I had little to non support from BOOKING what's so ever. I am the weak party in the middle of this dilemma; Booking.com get their commission, Eva charged the room twice for the same stay and Iam the one who paid for of this and get nothing ?!
Is that FARE ???
