Klindsey54
Chesapeake,#2UPDATE EX-employee responds
Mon, July 20, 2009
I am a former Rental Service Specialist with Geico. Not at the office that is handling your claim but at a different one. First let me say that if your car is in the shop and Geico is handling the repairs then they would provide you with a rental for the entire repair time if you are filing through your policy and YOU HAVE RENTAL COVERAGE. My guess is that you are trying to get a rental with them through YOUR CLAIM NUMBER. If you do not have rental coverage, which it sounds like you don't since you said you had liability only, then GEICO will not pay for your rental until you try to rent through the other party's claim number. If you were not at fault then you should be using her claim number not your own. If GEICO has not determined who was at fault yet then you should not have put your car in the shop if it was driveable. You need to call your liability adjuster and find out if everything is being filed with you as the claimant, not the polifyholder. And as far as the man in rental not giving you his last name and telling you he did not have an extension that "they work as a team," he was not lying to you. I personally did not give out my last name when I worked there because I actually received threats from customers who said they would come to the office and "find me" because I would not extend their rental. SOme people are just that crazy to get upset over a rental car. And we did not have extensions. The rental department is strictly a call center and no one has individual extensions. I am sorry you had such a bad experience but I am sure things can get resolved if you check into which claim it is being handled under. Yours or hers.