- Report: #1435338
Complaint Review: Genuine Parts Giant INC / Ford Parts Giant - El Monte California
Reported By:
Joel -
Englewood, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Genuine Parts Giant INC / Ford Parts Giant
El Monte, California, United States
Web:
https://www.fordpartsgiant.com/
Categories:
Business Rating:
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Genuine Parts Giant INC / Ford Parts Giant Genuine Parts Giant INC Ford Parts Giant Crooks charge for overnight shipping, shows up a week later, no refund, NFG! El Monte California
We needed a part by the weekend to sell our truck and ordered in Wednesday night. We paid $58 for the overnight shipping to make sure we got the part. The part was coming the same state we live in so we figured this would not a problem. Friday came around, no part, so we called and left a message telling them if we didn't get it by Saturday to cancel the order. Saturday, no part, Monday no part, we were surprised when the part showed up on Tuesday.
Called them and asked for a refund. Was given the run-around and told a manager would call us back. One week later, no manager call, called back the next week, waited 30 mins and finally talked to someone claiming to be a manager. They said no refund would be given because sometimes with processing, our overnight shipping can take 6 days. I asked about why no one called me back after my messages, he claimed he never got any messages. Crooks, refused even to give me 50 cents back on the $58 shipping on the $12 part. DO NOT USE THEIR OVERNIGHT SHIPPING SCAM!
