David
Sibley,#2Author of original report
Fri, May 05, 2006
After last speaking with two supervisors Judy and Anita on March 9th, 2006, who refused to credit my account for a service they could not provide and asking to speak with Customer Service Director Russell Turner (whom they advised was not available and that they would leave a message for him to call me back). I filed complaints with the Better Business Bureau, the Missouri Attorney Generals Office and a dispute of charges with our credit card company. I finally received a telephone call from Turner (56 days later) on May 4th, 2006, who advised, " I was returning your telephone call ! " I advised him of my complaint and asked that my account be credited, to which he asked if my account had already been credited and advised there was no problem with the company crediting my account and he would see that it was done. A very different response than I had received prior to filing all the complaints, but I'm glad that they finally did the right thing, after their being contacted by the Missouri Attorney Generals Office and our Credit Card Company.
David
Sibley,#3Author of original report
Fri, May 05, 2006
After last speaking with two supervisors Judy and Anita on March 9th, 2006, who refused to credit my account for a service they could not provide and asking to speak with Customer Service Director Russell Turner (whom they advised was not available and that they would leave a message for him to call me back). I filed complaints with the Better Business Bureau, the Missouri Attorney Generals Office and a dispute of charges with our credit card company. I finally received a telephone call from Turner (56 days later) on May 4th, 2006, who advised, " I was returning your telephone call ! " I advised him of my complaint and asked that my account be credited, to which he asked if my account had already been credited and advised there was no problem with the company crediting my account and he would see that it was done. A very different response than I had received prior to filing all the complaints, but I'm glad that they finally did the right thing, after their being contacted by the Missouri Attorney Generals Office and our Credit Card Company.