Complaint Review: Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group is known for providing value & being able to deliver contracts and grant wins for our clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs. - Tallahassee Florida

REVIEW UPDATE: May 16, 2018: Hales Global Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Hales Global Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Hales Global Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Hales Global Group has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Hales Global Group remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Hales Global Group for its full commitment to quality customer service.

Ripoff Report's discussions with Hales Global Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Hales Global Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Hales Global Group LLC's principal, Mr. Larry Hales, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Hales feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Hales hope to maintain Hales Global Group LLC as a successful enterprise both now and for many years to come. We are one of the top business development firms in Washington, DC and understand the power of one-on-one relationship is what wins business loyalty.

With us, you'll always receive first class professional support that comes from a team who consistently uses old fashion hard work to get you winning results. Both Fortune 500 companies and many small businesses have had success working with us. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Hales Global Group LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees provided us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Larry Hales during an onsite inspection held by a third party verification company with no biases toward Hales Global Group.

Hales Global Group acts as an agent between the federal government and large and medium-size companies who want to sell a product or service to the federal government. They provide this service in Washington, as well as all over the world. Larry Hales states the following about his company, "we can pretty much serve as a matchmaker. We identify what contracts are available, [and] how much money the government is going to spend."

Leads for Hales Global Group are primary acquired through referrals. Mr. Hales went on to explain the typical sales process for potential clients, "before we do business with them we invite them to Washington, DC for a few days. When they come to DC, we like to show them in DC where we are housed, and then more importantly, we like to take them out to federal government agencies...they can talk to an agency and find out how things work." Mr. Hales went on to state, "we like to take them on Capitol Hill where they can talk to various senators and members of Congress, let them meet their staffers. Now when a potential client sees that we are working at the highest level, and we expose them to people who can say yay or nay about them." This process has results in highly positive results for their company.





CUSTOMER CARE & COMPLAINT RESOLUTION – HALES GLOBAL GROUP

During the onsite interview Mr. Hales was asked to describe a situation where a client was not satisfied with the level of service they receive. Mr. Hales explained that their most common complaint comes from people's lack of understanding government time lines. Mr. Hales stated, "the biggest problem that everyone has ever seen is that the time period from when the federal government puts out a requirement until an order is executed...the government has been operating on what's called a CR (continuous resolution). The agency will put a requirement and then pull it back in because they don't have the money to pay for it." Hales Global Group will do all they can do to help their clients understand the intricate procedures of the government.

When asked to comment on complaints posted on Ripoff Report's website Mr. Hales stated the following, "that one particular one was a German company...[that] wanted us to present to the Treasury Department some fake notes. We spoke with the Treasury Department Inspector General, and he warned us that those notes were fake. The federal government puts people in jail for a long, long time for trying to sell fake notes. Later we found that the same individual has ripped off another company and had used us as a referral." Hales Global Group would never partake in such illicit activities.

Hales Global Group is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "their advocacy can really strengthen us with more international work with people who cannot come here for a day or two. When they get that first impression from the advocacy report, they will want to make that trip over from Europe or Asia to here. That is what I am hoping the advocacy report will do for us."





HALES GLOBAL GROUP - STATEMENTS THE COMPANY

" We are one of the top government business development firms in the nation’s capital for helping firms win federal government contracts and grants. With us, you'll always receive top level service and introductions to the most powerful leaders in key cabinet level positions. Our professional staff with an average of 15 years of experience know the ins and outs of winning funding approval with federal government agencies.

The staff at Hales Global Group LLC are people who have very specialized skills and who are tasked with an incredibly difficult mission. The forum for their activities is often quite public, so working under the radar is not always possible. Our work is very similiar to and ambassador working to represent the interests of the U.S. government. During complex meetings and functions, we are in charge of discussing and resolving very delicate situations that have a great deal riding on them, all while maintaining friendly relations, if possible. Therefore, when we act and speak like a leader-someone who exudes confidence, respectfulness, authority, and above all, honesty-we are trusted with critical information in turn our clients win.

Hales Global Group LLC's team have expressed that they feel very confident doing their job. Hales Global Group LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this" "Hales Global Group LLC provides a very beautiful and positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Hales is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Hales Global Group LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM HALES GLOBAL GROUP

Hales Global Group LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Hales Global Group LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Larry Hales, Ripoff Report is convinced that Hales Global Group LLC is committed to quality delivery of services resulting in total client satisfaction.









How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Hales Global Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Word Wise Copy & Hales Global Tallahassee Florida

 Word Wise Copy is a communications firm (home-based) operated by owner Steve Evans. The firm worked for more than (3) years with Hales Global, which spent thousands of dollars monthly for his services. All payments were made via a direct deposit at Bank of America, personal checking account of Christy Cotten. Why would a 20 year business still not have a business account, telephone number or professional business email address makes you wonder what is Steve Evans hidding? In the third year, one of our energy clients was preparing for a Wall Street IPO. A lot of communication materials were required, which might have put a strain on Steve Evans, who worked alone as a communications one-man, do-it-all shop. Given his work load and our client's demand, Word Wise Copy did not meet expected deadlines. In fact, deadlines were often pushed back and further back. Three years of spending top dollars for services you would have think that Word Wise Copy/Steve Evans would deliver on-time services and within the original budget. This was not the case. It was known that Hales Global was the contractor and Word Wise Copy was the subcontractor. Because of the delays caused by Word Wise Copy the energy firm cancel the project and did not pay Hales Global and canceled the IPO contract offering, we lost our fees and a bonus. Our attorney attempted to work out a settlement with Word Wise Copy but was unsuccessful. Hales Global has been hiring and working with independent contractors around the world. We've seen our fair share of flakes. You know them: They don't deliver what they promised on time, fail to communicate, and fail to deliver on basic requirements. Those are the people we try once, then never work with again. Word Wise Copy and Steve Evans is not deserving of your business. The best of the best take constructive criticism well. Steve Evans has turned angry and combative from a situation that he created. He is and excuse maker for his failure to deliver on-time communication packages.