- Report: #357735
Complaint Review: Hilton Garden Inn - Fayetteville North Carolina
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Author Confirmed
Why?
Hilton Garden Inn
4025 Sycamore Dairy Road Fayetteville, 28303 North Carolina, U.S.A.
Phone:
910-860-3600
Web:
N/A
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Business Rating:
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Hilton Garden Inn - Fayetteville Promised Refund for Cancellation due to Family Emergency, Would not Honor it Fayetteville North Carolina
Although I had booked a room at the Hilton Garden Inn, I was unable to use my reservation due to a family emergency. I called the hotel directly to cancel. The general manager, Peter, was very comforting and told me not to worry about the reservation and assured me I would not be charged.
When I was charged the full price of the room, I contacted Peter and asked him to review the charges. He advised me that he had made a mistake, and that the room was non-refundable.
I asked him to remove the charge based upon his earlier promise, and he indicated that he would give me a credit if he could... but that I would need to call Hilton Corporate Guest Relations. I contacted them 15 times, and reached 15 different "Guest Relations Specialists." All of these specialists advised that they could not do anything to help refund my money.
I have written e-mails and letters, and I have not received any response. What a horrible way to treat customers, and I will never stay at a Hilton again. I would advise others stay away from Hilton properties also, as they certainly have no customer appreciation or accountability for statements made by their employees.
Kaylee
Winston-Salem, North Carolina
U.S.A.
When I was charged the full price of the room, I contacted Peter and asked him to review the charges. He advised me that he had made a mistake, and that the room was non-refundable.
I asked him to remove the charge based upon his earlier promise, and he indicated that he would give me a credit if he could... but that I would need to call Hilton Corporate Guest Relations. I contacted them 15 times, and reached 15 different "Guest Relations Specialists." All of these specialists advised that they could not do anything to help refund my money.
I have written e-mails and letters, and I have not received any response. What a horrible way to treat customers, and I will never stay at a Hilton again. I would advise others stay away from Hilton properties also, as they certainly have no customer appreciation or accountability for statements made by their employees.
Kaylee
Winston-Salem, North Carolina
U.S.A.
