- Report: #1337985
Complaint Review: Hilton Garden Inn - Raleigh North Carolina
Reported By:
Kim Smith -
anytown, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hilton Garden Inn
6412 Capital Boulevard Raleigh, 27616 North Carolina, USA
Phone:
919-876-5650
Web:
http://hiltongardeninn3.hilton.com/en/hotels/north-carolina/hilton-garden-inn-raleigh-triangle-town-
Categories:
Business Rating:
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Hilton Garden Inn Hilton Garden Inn, Raleigh, Daly Seven Management Very unprofessional, nasty front desk clerk Daniel, snot nose Millennial Raleigh North Carolina
I had several issues with this hotel and will never go back, not even for one night. There are too many other options in the area.
First, the policy of asking for an additional credit card for "incidentals" or in case there is damage to the room is ridiculous. This hidden policy is neither stated on the hotel website nor other third party websites, and even worse, there is no statement concerning this policy at the first desk. Other HGIs in the area do not have such a policy and I find it ironic that given the significantly high number of people of color in the 27616 zip code that this hotel has implemented this policy.
Secondly, I was told at check in that an extra major credit card would not be used to pay the room charges at check out and that it was a "hold" which would be lifted upon check out. However, this is not what happened and when I subsequently called the hotel to leave a message for either the general manager or manager, an employee named Daniel started a fight with me. Daniel and I got into a full blown argument over MY money and what he stated to me at check in. Rather than behaving as a professional, owning up to his mistake and apologizing, he became very combative and defensive (as guilty people typically do), hung up on me like a little boy and stated that he would not pass along my message to management.
I never gave anyone at this hotel authorization to charge the extra credit card and was told that the card used to reserve the room online would be charged. This has been my experience with hotel reservations. I do not understand how Daniel or Joe which is to whom the employee referred to himself as when I called back to verify his identity. Daniel then told another lie and stated that he was Joe and resumed yelling and cursing, and eventually hung up on me again.
Daly Seven Management has a serious problem and needs to tread lightly on the slippery slope that it is currently on. I have left a message for a member of the management team at Daly Seven to contact me regarding the employee's behavior and the fact that the charge to my credit card differs from that which is printed on the receipt received at check out.
