- Report: #443920
Complaint Review: Holiday Inn Express - Chiefland Florida
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Holiday Inn Express
809 NW 21st Ave Chiefland, 32626 Florida, U.S.A.
Phone:
877-863-4780
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Holiday Inn Express Room cleaning Ripoff Chiefland Florida
I came down from Dallas to visit my father here in Florida,with my little mini dachshund.. older,he wears a diaper indoors at all times. I have always used pet friendly hotels when traveling with him. So on our little road trip to Ft Myers we stopped to stay at this Holiday Inn Express here in Chiefland. It looked nice. My dad is about 80 (this month actually) and can't drive for long but I know how he loves to get out for a little trip.
He is still very bright but his memory is getting very bad and he is a lot slower than he used to be..in other words he missed words or misunderstands a lot of times when someone is talking too quickly to him. He often just agrees and goes on...it keeps his dignity. Since we alternately pay for meals etc. he wanted to check us in as he always has when we travel, and I let him. It's sort of the "mans" thing to do.
I knew that this place was pet friendly so I didn't worry about my having my dog with me.
Now I know smoking is a big deal to people and I am one of them. I will not stay in a smoking room.they smell, and I know people pay penalties for doing so. But I have NEVER asked for a hypoallergenic room that NO ANIMAL has ever been in..nor did I know that they exist. So my Dad apparently signed a condition upon staying here that you can't smoke in a nonsmoking room AND you can't have a dog in a non- doggie room or they will charge $200 to your credit card for cleaning after check out.
NOW, my father is a former Navy pilot and has traveled ALL over the world. He does not and would not lie about my little dog just so we could stay in a non doggie room. Remember now, they are a pet friendly hotel..they have doggie rooms. Dad just didn't say anything. I walked my dog a bit and went into our room. Then,
We left my little doggie diapered as usual in the room after check in and went to eat. We were gone about 1 hour maximum. When we came back the manager had locked us out of our room. So after going to the front desk we were told that my Dad's charge card would be charged the $200 because he lied and said we didn't have a dog. I said, first, "my dad is not a liar"....change us to a doggie room .
He said they would still charge us because they had to totally flush the room , clean the carpets and air out the mattresses due to dog dandruff in the room. I have never felt so completely ripped off by someone in my life. 280 dollars for one night in a HolidayInn Express. geez...it goes on and on but I don't have enough time in my life to explain how ridiculous this place is. If you are older, if you have a dog and a credit card...DO NOT COME HERE. It is a money making scheme.
Next time you want a really clean room...ask for a hypo-allergenic room...free of dust and animal dandriff. If you find one, then may I suggest that YOU pay the $200 for the room. Not me.
Cyn
Dallas, Texas
U.S.A.
He is still very bright but his memory is getting very bad and he is a lot slower than he used to be..in other words he missed words or misunderstands a lot of times when someone is talking too quickly to him. He often just agrees and goes on...it keeps his dignity. Since we alternately pay for meals etc. he wanted to check us in as he always has when we travel, and I let him. It's sort of the "mans" thing to do.
I knew that this place was pet friendly so I didn't worry about my having my dog with me.
Now I know smoking is a big deal to people and I am one of them. I will not stay in a smoking room.they smell, and I know people pay penalties for doing so. But I have NEVER asked for a hypoallergenic room that NO ANIMAL has ever been in..nor did I know that they exist. So my Dad apparently signed a condition upon staying here that you can't smoke in a nonsmoking room AND you can't have a dog in a non- doggie room or they will charge $200 to your credit card for cleaning after check out.
NOW, my father is a former Navy pilot and has traveled ALL over the world. He does not and would not lie about my little dog just so we could stay in a non doggie room. Remember now, they are a pet friendly hotel..they have doggie rooms. Dad just didn't say anything. I walked my dog a bit and went into our room. Then,
We left my little doggie diapered as usual in the room after check in and went to eat. We were gone about 1 hour maximum. When we came back the manager had locked us out of our room. So after going to the front desk we were told that my Dad's charge card would be charged the $200 because he lied and said we didn't have a dog. I said, first, "my dad is not a liar"....change us to a doggie room .
He said they would still charge us because they had to totally flush the room , clean the carpets and air out the mattresses due to dog dandruff in the room. I have never felt so completely ripped off by someone in my life. 280 dollars for one night in a HolidayInn Express. geez...it goes on and on but I don't have enough time in my life to explain how ridiculous this place is. If you are older, if you have a dog and a credit card...DO NOT COME HERE. It is a money making scheme.
Next time you want a really clean room...ask for a hypo-allergenic room...free of dust and animal dandriff. If you find one, then may I suggest that YOU pay the $200 for the room. Not me.
Cyn
Dallas, Texas
U.S.A.
6 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
Not a ripoff
#2Consumer Comment
Sat, May 02, 2009
My wife and I have a dog that we take with us on the road. There are lists of pet friendly motels on the the Internet that we use. But we ALWAYS and I mean ALWAYS tell the desk we have a dog so there will be no misunderstandings. sometimes we have to pay a little extra and consider that a reasonable thing to do, we pay it with a smile. When I ask for a no smoking room I expect that it will not smell like smoke and people have a right to not have to have to deal with animal issues if they don't want to. You may not have done it on purpose but nevertheless you did it. They were correct to charge you.
Ramjet
Somewhere,Michigan,
U.S.A.
Not a ripoff
#3Consumer Comment
Sat, May 02, 2009
My wife and I have a dog that we take with us on the road. There are lists of pet friendly motels on the the Internet that we use. But we ALWAYS and I mean ALWAYS tell the desk we have a dog so there will be no misunderstandings. sometimes we have to pay a little extra and consider that a reasonable thing to do, we pay it with a smile. When I ask for a no smoking room I expect that it will not smell like smoke and people have a right to not have to have to deal with animal issues if they don't want to. You may not have done it on purpose but nevertheless you did it. They were correct to charge you.
Ramjet
Somewhere,Michigan,
U.S.A.
Not a ripoff
#4Consumer Comment
Sat, May 02, 2009
My wife and I have a dog that we take with us on the road. There are lists of pet friendly motels on the the Internet that we use. But we ALWAYS and I mean ALWAYS tell the desk we have a dog so there will be no misunderstandings. sometimes we have to pay a little extra and consider that a reasonable thing to do, we pay it with a smile. When I ask for a no smoking room I expect that it will not smell like smoke and people have a right to not have to have to deal with animal issues if they don't want to. You may not have done it on purpose but nevertheless you did it. They were correct to charge you.
Ramjet
Somewhere,Michigan,
U.S.A.
Not a ripoff
#5Consumer Comment
Sat, May 02, 2009
My wife and I have a dog that we take with us on the road. There are lists of pet friendly motels on the the Internet that we use. But we ALWAYS and I mean ALWAYS tell the desk we have a dog so there will be no misunderstandings. sometimes we have to pay a little extra and consider that a reasonable thing to do, we pay it with a smile. When I ask for a no smoking room I expect that it will not smell like smoke and people have a right to not have to have to deal with animal issues if they don't want to. You may not have done it on purpose but nevertheless you did it. They were correct to charge you.
Ramjet
Somewhere,Michigan,
U.S.A.
Not a ripoff
#6Consumer Comment
Sat, May 02, 2009
My wife and I have a dog that we take with us on the road. There are lists of pet friendly motels on the the Internet that we use. But we ALWAYS and I mean ALWAYS tell the desk we have a dog so there will be no misunderstandings. When I ask for a no smoking room I expect that it will not smell like smoke and people have a right to not have to have to deal with animal issues if they don't want to. You may not have done it on purpose but nevertheless you did it. They were correct to charge you.
Ronnie
Raceland,Louisiana,
U.S.A.
Does Any Read Before They Sign!
#7UPDATE Employee
Sat, May 02, 2009
Well I must say, that this could have all been avoided if you or your father would have just said "I have a dog". Then you would not have been put in a "Non Doggie Room" and thats the bottom line. We do have rules at Hotels and we follow them, and you must follow them also. Thats why we have you intial those forms. So if you dont follow the rules you will be charged. And some guest do ask for a hypo-allergenic room and I am sure they would not like to be in a room that someone before them had a dog in it. So that is why you were charged the fee. Your Friendly - Front Desk / Reservations Agent
