- Report: #1496714
Complaint Review: Icon Fitness -
Reported By:
Loran -
Daleville, AL, Alabama, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Icon Fitness
United States
Phone:
1-888-533-1333
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Icon Fitness None that I am aware of. Lousy customer service or better lack of service
After several phone calls and several more on line "help" attempts I finally just gave up.
After returning back to the states I found the treadmill no longer worked. My wife was unable to tell me what happened or the conditions under which it happened, as a matter of fact I never asked. She had a stroke and was in and out of coma until she passed. "I'm not looking for pitty we had 48 good years even with constant deployments".
During my communications with them I learned that they would not provide any technical support on the phone or internet. The person I was talking to said it really sounded like the controller was bad. My only options were 1st pay $220.00 for a technician to come out and diagnose the problem, 2nd call the company back and order the repair parts specified by the technician, "He said the parts should cost between $200 and $300" 3rd call the company after the parts arrived and pay for another visit, at $200, for the technician to install the parts. If there were more parts ordered than needed or the parts turned out not to be the problem, so sorry you ordered them and they are yours and you can do whatever you want and then order the correct parts and have another service call.
At this point I was certain I was trying to deal with a lousy company with lousy service. After reading some of the other "Rip Off reports" I realized that I has just thrown money down a rat hole and my options were to pay or throw the machine out. Being that I'm not totally stupid I have opted to discard the treadmill.
Being a consumer I'm certain nothing will ever be done about this company until somebody, maybe a lawyer will get jerked around by them, will file a law suit.
My only hope is that others will read this and the other reports here about this company and vote with the wallets by buying from somebody elsr.
Thanks.
