1, Report:
#1515897
Posted Date:
Feb 08 2022
Icon Fitness - Proform/Norditrak Icon Health & Fitness - UTS - Proform - Norditrak Reported exended warranty repair that was sold and covered by their subsidiary company UTS. After 3 months, still no repair
ICON Health and Fitness AKA Ifit, PROFORM, NORDITRAK, UTS does a great job at marketing their products as reliable and of good quality. However it is Impossible to have service done on their equipment when needed. Reported issue early November and it's now February and still no ...
Entity
Categories: Fitness Equipment Reseller, Health & fitness
2, Report:
#1512886
Posted Date:
Nov 22 2021
![](https://www.ripoffreports.com/report-images/45*34/docs/r1512886-qcdpnp-mtmddcunkj.png)
Nordictrack / Icon Fitness Icon Fitness Nordictrack Refusing to Refund money and / or honor warranty for a dangerous malfunctioning treadmill West Logan Utah
I am writing to make other fellow consumer aware of my nightmare experience having purchased a NordicTrack treadmill. For context this is the 2nd machine we have purchased in the past 5 years. Our first machine worked for 4 years albeit during that time we had to replace various p...
Entity
Categories: Health & fitness, boxing and fitness equipment
3, Report:
#1496714
Posted Date:
Jun 24 2020
Icon Fitness None that I am aware of. Lousy customer service or better lack of service
After several phone calls and several more on line help attempts I finally just gave up.
After returning back to the states I found the treadmill no longer worked. My wife was unable to tell me what happened or the conditions under which it happened, as a matter of fact I never as...
Entity
Categories: Exercise Equipment and Parts
4, Report:
#1496002
Posted Date:
Jun 05 2020
NordicTrack Icon Fitness Iconfitness.com Intentional misleading ship dates and willfully obstructive customer service Logan UT
I recently made a purchase of a NordicTrack elliptical exercise machine. A name brand that I thought I could have confidence in. Nordic track is owned by the parent company Icon Fitness. On the website sales page, the equipment was listed as in-stock with a ship date of 2 weeks late...
Entity
Categories: Exercise Equipment and Parts, Health & fitness
5, Report:
#1484852
Posted Date:
Sep 11 2019
Nordictrack Unreliable product. Atrocious customer service. Logan Utah
NordicTrack X22i
Very poor customer service. Unreliable product. Under warrantee which includes parts and labor. After two breakdowns in the first six months of ownership, they expect me to pay for labor or to do it myself. The mechanical/electrical diagram for replacement of the co...
Entity
Categories: Exercise Equipment and Parts
6, Report:
#1424321
Posted Date:
Jan 21 2018
ICON FITNESS, LOGAN UT Ghost Charges Liars Logan Utah
I purchased a Nordic Track Treadmill and applied for the Fortiva credit offered through icon Fitness. I paid the treadmill off completely. I have all the paperwork reflecting this fact. Three months ago, out of the blue, I received a charge for $149.00 dollars on my card from Icon F...
Entity
Categories: Health & fitness
7, Report:
#1390975
Posted Date:
Aug 07 2017
Nordic Track ICON Fitness Elliptical Has Not Worked Since Date It Was Delivered Logan, UT, Utah Nationwide
PHYSICAL ADDRESS: 1500 S. 1000 W LOGAN, UT 84321-9813 In late February 2016, I purchased an elliptical machine from NordicTrack.com. The delivery was scheduled for the first week in March 2016. The elliptical arrived, and it was quickly assembled....
Entity
Categories: Sporting Goods
8, Report:
#1360833
Posted Date:
Mar 10 2017
ICON Health & Fitness ICON Customer Service Treadmill Repair Midland Michigan
Beware and Ask more questions with ICON Fitness equipment repair service!
I contacted ICON about service for a rear roller bearing on my treadmill; incurring a ~$160 charge up front. A service repair person was assigned and called me up since he was in my town that day. I explained ...
Entity
Categories: Maintenance Companies
9, Report:
#1359903
Posted Date:
Mar 06 2017
Iconfitness Horrible service and shipment never sent to Logan Utah
I am so disappointed wit my experience attempting to purchase a elliptical from the Iconfitness company. It's brands are NordicTrack, ProForm, Weider, Gold's Gym and FreeMotion Fitness I was really hoping to start a healthy exercise program for the...
Entity
Categories: Weightloss Programs
10, Report:
#1348599
Posted Date:
Jan 09 2017
Icon Fitness Nordic track.com Waiting 2 months for a Nordic Track Treadmill DELIVERY ! Logan Utah
We ordered and paid for a Nordic Track C990 Treadmill on Black Friday 11/25/16 ($1000.00 paid). We received a call a week before delivery, stating it would be delivered on December 14, 2016, between the hours of 8:00am-12noon.
At 11:50am on December 14, 2016 we received a call t...
Entity
Categories: Adult Care Facilities
11, Report:
#1296919
Posted Date:
Mar 31 2016
Newegg Incompetent Customer Service, Didn't post refund to Credit Card Internet
I ordered a motor for a Profrom exercise bike and it was through an Icon Fitness reseller. The first problem is I wanted to cancel the order the next morning and they couldn't get that done. Then they misquoted the return policy, however I double-checked and made sure it was rig...
Entity
Categories: Computer Stores
12, Report:
#1169116
Posted Date:
Aug 12 2014
Nordictrack Icon Fitness, Icon Service Nordictrack fitness equipment that fails, customer service that is manned by one person, extended service that does not deliver and iFit upselling Nationwide
I bought a NordicTrack e15 Elliptical in 2012 and was upsold the ifit 2 year membership and an extended warranty in a subsequent call with customer support. The elliptical started having issues within a few months of use (total cost of the equipment, extended warranty and ifit mem...
Entity
Categories: Sporting-good Manufactures
13, Report:
#1147382
Posted Date:
May 17 2014
Icon Health and Fitness ,WESLO, Weslo, Icon Health and Fitness, Tyler Defective Weslo Treadmill Scam Internet
I purchased a Weslo-Cadence-R-5-2-Treadmill in december of 2013. The treadmill arrived broken (defective) and never worked even after extensive troubleshooting. After contacting Amazon, I was told to contact weslo to honor the item's warranty. I asked for a refund or replacement how...
Entity
Categories: Alternative Health
14, Report:
#1120543
Posted Date:
Feb 03 2014
Estes Express LEVEL II Logistics unprofessional, incompentent, horrible, stay away, Methuen MA
Worst company in the business. They came to pick up a treadmill twice and walked away twice. They are blaming NordicTrack saying that its not packaged properly. NordicTrack says since I'm the end user it's not my responsibility. Now they refuse to take my calls. I've been trying to ...
Entity
Categories: Shipping Companies
15, Report:
#1088742
Posted Date:
Oct 02 2013
NordicTrack ICON Fitness Buyer Beware! Horrible Customer and Product Support - Defective Machine Logan Utah
BUYER BEWARE!!
A Review of our Experience with Nordic Track
Please Note: We informed ICON on numerous occasions that a failure to replace our lemon machine would result in us publishing this review.
They don’t care.
In February of 2013 we ordered an AudioStrider 990 Pro El...
Entity
Categories: Sporting Goods
16, Report:
#1077867
Posted Date:
Aug 21 2013
Icon Health & Fitness, Inc. Nordic Track Exercise products Refused to replace defective exercise bike Logan Utah
I purchased a Nordic Track recumbent exercise bike from a local Sears store. We had it delivered. The bike worked sporadically when first used.
I contacted Icon Fitness who services Nordic track products. They would not replace the product. Sent only parts to fix or repair the produ...
Entity
Categories: Sporting-good Manufactures
17, Report:
#1056743
Posted Date:
Jun 05 2013
Icon Fitness Sold a Lemon of a Elliptical for $900 Logan Utah
Icon Fitness sold me a Nordic Track ACT Commercial Pro Elliptical that did not work out of the box. They sent a tech who said it is defective. After calling them several times and holding on the phone for hours, they did not acknoledge their mistake and asked me to do all the work o...
Entity
Categories: Unusual Rip-Off
18, Report:
#1014872
Posted Date:
Feb 15 2013
ICON FITNESS IFIT, PROFORM DEFECTIVE PRODUCT LEMON LE TOUR BIKE NON RESPONSIVE NO REPLACEMENT Logan, Utah
I bought the 2011 Le Tour Trainer and while it is a neat concept, the bike has been nothing but problems. In the 2 years I have owned it, the console has been replaced twice (burned out and bad board), crank and flywheel replaced (sheered bolts), incline motor failure and now mother...
Entity
Categories: Sporting-good Manufactures
19, Report:
#999732
Posted Date:
Jan 20 2013
ICON FITNESS/ iFit Fitness customer service, product failure, false advertising, not what you pay for, Internet
I purchased a NoricTrac treadmill T5.7 on novemeber 28, 2012. The reason I purchased this paticular treadmill was for the iFit live program that it had, to track my workouts, and live street view. I had to buy a module for this to happen for $99.00 then a membership for that for ano...
Entity
Categories: Sporting Goods
20, Report:
#996952
Posted Date:
Jan 15 2013
Icon Health & Fitness NordicTrack Wasted money on a defective NordicTrack A.C.T. Elliptical; warranty; and inside delivery & assembly. Ogden, Utah
Back in December 2011 I ordered the NordicTrack A.C.T. ellipitical machine through their website for about $900. I also paid over $200 extra for inside delivery and assembly. My machine was delivered and asembled as promised a few weeks later. I was also...
Entity
Categories: Health Clubs & Gyms
21, Report:
#892609
Posted Date:
Jun 04 2012
Icon Health and Fitness icon fitness Worst EVERRRR logan, Utah
My husband and I ordered a part at the suggestion of the icon rep. It didnt work so we called in to let them know. After being on hold for 20 min the rep told us to just Toss the part and they would send out another because it was defective
This didnt seem right so I asked him...
Entity
Categories: Liars
22, Report:
#885448
Posted Date:
May 21 2012
ProForm and Icon Icon Health and Fitness, Inc. ProForm Equipment doesn't last and their Customer Service and Warranties are a joke!! Internet
Once Again, ProForm has let the consumer down. My brother and I both purchased a couple of their higher end Elliptical machines, and within a month both had broken down. My brother's machine initially just needed replacement parts, but within 6 weeks was a total loss. My frame of my...
Entity
Categories: Sporting Goods
23, Report:
#876398
Posted Date:
May 01 2012
ICON Fitness UTS Extended Warrantee Credit Card billed- no elliptical sent Internet
UTS (the extended warrantee arm of ICON) charged $450.99 to my credit card on 4/18/12. The elliptical is not sent. ICON hasn't returned calls. Purchased original NordicTrack elliptical 4 years ago with 5 year extended warrantee through UTS which is an ICON company. My elliptical bro...
Entity
Categories: Sporting Goods
24, Report:
#804302
Posted Date:
Dec 02 2011
ICON fitness Nordic Track sold us a defective elliptical Internet, Internet
We purchased an elliptical from Icon last january. the machine showed up missing parts. we had to order them. a few weeks later they showed up. we get the machine up and running and then a month or so later it dies. we schedule a tech to come out. they have no parts with them...
Entity
Categories: Sporting-good Manufactures
25, Report:
#633116
Posted Date:
Aug 19 2010
Nordic Track Aka IconFitness Icon Health and Fitness Liar, Liar, your pants are on fire Logan, Utah
BEWARE OF NORDIC TRACK / ICON Fitness, These People are Professional Rip Off Artists and Liars. I purchased a 7100R tread Mill some years ago, it was delivered badly damaged and I had to fight to get it replaced. It was replaced and serviced 3 times by a authorised Nordic Track...
Entity
Categories: Alternative Health