- Report: #1219758
Complaint Review: IHG Intercontinental Hotel Group Rewards Program - Nationwide
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Author Not Confirmed
Why?
IHG Intercontinental Hotel Group Rewards Program
Nationwide, USA
Phone:
1 800 315 2621
Web:
http://www.ihg.com/hotels/us/en/rewardsclub/home
Categories:
Business Rating:
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IHG Intercontinental Hotel Group Rewards Program Holiday Inn, Crowne Plaza, Intercontinental Hotel, Holiday Inn Express RIP OFF, DOES NOT HONOR POINTS PROGRAM Sunrise, Florida Nationwide
Do not under any circumstances expect this hotel chain to honor their contracts. I used the IHG Hotel, the Holiday Inn in Florida for a professional sporting event at which I paid $32, 177.75 for an entire soccer team and its administration to stay at. Part of my agreement with the Sales Manager at the time was that I would be given 10 points for each dollar I spent at their hotel.
I called regarding the points not being posted upon completing our contract and was told they took several weeks to post. I then called about 6 months later again when I again was told they had to post them because for some reason the system must not have updated them. I then called another 6 months again after that- this time to their corporate office because I was tired of being told the same thing by the Sales Manager who incompetent about everything in general, not just this. I was told to call the hotel to fix the problem, so I did and I was assured the points were posted. I called back and spoke again with the Sales Manager and I was told they did in fact post the points so I believed her. I checked a few weeks ago because I have a long trip I am going on and there were no points posted from the contract in my account. I asked to speak with someone in the Corporate Office because I plan Professional Sporting Events and have gotten nothing but a run around from the customer service relations department and talked to people who provide the worst customer service I have ever had in my life.
I was sent a letter stating they would not be crediting me because since then that specific hotel went out of business- big surprise they sucked!!! Never mind the fact that IHG has records of both the contract and the reservations- they still refuse to credit it because the hotel is no longer in business.
I spend about $250,000 per year for rentals with Sporting Events for professional teams. I WILL NEVER WORK WITH THIS GROUP EVER AGAIN. The fact I have already given them and have the potential to give them this much business and they have treated me so unbelievably badly, I absolutely will NOT ever use their hotel chain again and I highly recommend that no one else does! Upon being thoroughly annoyed that I couldn't even speak with anyone in the Corporate Office I spoke to my friend who works in the same industry and had the SAME problem with them! Their points program is a huge scam!
When I finally threatened to sue them, they then said they were escalating my case and I would get a call back from a Customer Retention Specialist in 48 hours. 48 hours!!!! that's at least 2 days and I have been trying for 2 weeks to talk to anyone who should be handling the level of account for the business I give them. WORST CUSTOMER SERVICE IMAGINABLE!!!!
CC:
Katie Jolley
Case Manager
Guest Relations
IHG
Elizabeth Thornson
