Plaqueman
Tampa,#2UPDATE Employee
Tue, March 24, 2009
After seeing this report we researched our database for the last calendar year and cannot find any matching pattern that would alert us to the validity of this report. From the information "Tony-oeo" gave we cross referenced sales from every publication in Minnesota and attempted to find multiple sales from a single date of any publication. We cannot find this occourance. Simply stated, we have an excellent BBB rating of A-, our primary focus is developing repeat customers and we handle disputes in a more than fair manner. We have been nominated and were finaists for the Small Business of the Year Awards bu the Tampa Bay Business Journal. Not something a scam company opens it's doors for. Not having any specifics to go by, it pains us to see someone so upset and poweless to make things right. The truth is that In The News (an American owned and operated company) has competitors who have call centers in the Philippines whom target feature articles in this manner. They do not fully understand our culture and to them it's merely a sale that they get paid a stipend on for sending out a wall plaque. For anyone interested. In The News does subscribe to approx. 5400 publications. We scan these publications for positive news stories and contact the companies, individuals, agents, etc. to determine if they have an interest in preserving their feature. We have for 22 years offered to mount and preserve their articles, send them out for inspection and give them ample time to determine if they would like to keep the mounting or return it. We make every effort to make the return process simple and cost effective , with a majority of the returns only costing a postage stamp to accomplish. We have cancelled merchandise well after the 10 day inspection basis and will continue to do so. What "Tony-oeo" has described in his report is in reality one individual (whom has this territory and has for years) calling multiple people and "selling" them the mounting ALL WITH THE INTENT ON PRESENTING IT AS A GIFT TO 1 INDIVIDUAL? This makes no sense whatsoever. This rep would be subject to (in Tony-oeo's scenario) 1 paid sale and 4 returns. Since we charge back for retuns this rep would actually experience an overall loss from this sale??? This rep has worked for us for 15 years and is one of our most intelligent and honest sales reps. The billing and shipping addresses beig different is also a highly visible pattern we can spot to which we also cannot locate this incident Tony-oeo, if you read this please contact me directly. Todd Knowlson , In The News 1-800-548-3993. If this is an honest, sincere report i promise you satisfaction. If we have done wrong I need to know about it. If I have somehow misinterpeted your report, furnish me with details so I can address this situation correctly. We strive to make things right and our track record proves that point. Todd Knowlson Director of Sales & Marketing In The News, Inc. 1-800-548-3993