- Report: #1376428
Complaint Review: International Jewelers Exchange - Boynton Beach Florida
Reported By:
The Shadow -
Boynton Beach, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
International Jewelers Exchange
9903-B South Military Trail Boynton Beach, 33436 Florida, USA
Web:
www.intljewelers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
International Jewelers Exchange Stay out of this jewelry mall Boynton Beach Florida
Do not enter the doors of this rip off place. First of all, I don't know how the place exists. There are very few customers in there at any time, and half of the dealer booths are empty. Then because their business is so low, they try to rip you off on everything. As far as watch repairs, stay away from Nick's Gold Network, and Tick Tock Watch and Jewelry. I once took my watch to Nicks because it was running 2 minutes fast every day. He charged me $40 to adjust the time. Two days later, it was 2 minutes slow. When I brought it back, I was told that it would need to be cleaned out, and that would be $70 ! I told him this is a Seiko watch that is 10 years old, and only cost me $75.
I could get another one for less than $100. He thought I was stupid enough to spend over $100 to fix it. I walked out. I bought my own watch tool to remove the back, which you can get on ebay for less than $20. I went on You Tube, and leaned how easy it was to adjust the time. Then after taking the back of the watch out several times, the rubber gasket fell apart. I called a few independent Jewelers and asked how much should a watch gasket cost. I was told a few dollars, they are cheap. I took it to the Exchange, went to a place called Tick Tock Watch and Jewelry. This rip off artist, doesn't quote me a price for the gasket, opens up the watch, replaces the gasket, and then tells me I owe him $20 ! I was in a rush, so I paid him. Never again for this place !
2 Updates & Rebuttals
Eric
Boynton Beach,Florida,
United States
You got the wrong customer
#2Author of original report
Wed, July 25, 2018
Since you have taken over a year to respond to this complaint, your memory is clouded. I wasn't the one who opened the watch after you replaced the gasket and rebroke it. The watch broke on it's own from water damage after you fixed it. Try another excuse.
INTL
Boca Raton,Florida,
United States
In response
#3REBUTTAL Owner of company
Wed, July 25, 2018
From what we have researched the watch was repaired and returned for the fee. We alos see that the client went into the watch to "inspect it" and re-broke it. We make up a large team of indiviuals and families who have been here for 12 years where we strive to proved the BEST CUSTOMER SERVICE and we are commited to excellance and quality. In no way, shape or form was this person "ripped off."
