- Report: #1056091
Complaint Review: justflowers.com - Los Angeles California
-
Author Confirmed
Why?
justflowers.com
2127 Westwood Blvd Ste 200 Los Angeles, 90025 California, USA
Phone:
(800) 777-1911
Web:
justflowers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
justflowers.com order denied on internet, sent anyway, after finding another florist Los Angeles, California
I tried several times to order flowers from justflowers.com and was presented with "Order could not be processed because our system is down. Please try again later." I was forced to find another florist and thereby successfully completed an order.
I then found out that justflowers.com had also sent an order that originally was denied on their wabsite. Of course I had called and talked to many different people, eventually reaching a manager called 'Dean". He said that there was no one above him to talk to and since the flowers were delivered no refund could be given, despite the fact that my order had been refused on their website.
Currently I have sent a complaint to my state attorney general and, if not cost prohibitive, I will pursue this matter in small claims or whatever venue is appropriate for this out of state matter.
I admit that it was most likely a glitch in their ordering system but the consumer cannot be held responsible for the shortcomings of their business. The bottom line is that they refused my order and then filled the order at the same time, causing me to send multiple bouquets of flowers to the same event.
Online buyers beware! I had received an email confimation from the alternate florist, and Justflowers.com had indeed sent me an email confimation also but I did not see it because it was sent to my spam folder.
2 Updates & Rebuttals
Gary
North Ridgeville,Ohio,
Wrong city
#2Author of original report
Sat, August 17, 2013
I don't have the order number handy but it was sent from Conneautville Pa to Meadville Pa. I paid for it but it was for somebody else named Tammy.
JustFlowers
Los Angeles,California,
Order Not Found
#3UPDATE Employee
Thu, August 15, 2013
Gary,
We are unable to locate an order in our system with the name Gary from the city of North Ridgeville, OH. Please provide us with your seven digit order number.
Sincerely,
Just Flowers
