- Report: #422149
Complaint Review: Kip Killmon's Tysons Ford - Vienna Virginia
-
Author Confirmed
Why?
Kip Killmon's Tysons Ford
8201 Leeburg Pike, Vienna, 22182 Virginia, U.S.A.
Phone:
8003601172
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kip Killmon's Tysons Ford Not releasing refund money for over a year Vienna Virginia
I bought a used BMW X5 from this company. At that time I was told all these stories by Mr Cesar Zebina and Alan Ganji about the vehicle and they convinced me to purchase an extended waranty on the vehicle and told me that it was refundable whenever I wanted. This was in 2007. When I purchased the car I found that it was already under waranty and I filled in the paperwork for a refund.
Nanette Reed took for ever to get it done and Cesar and Alan totally backed off and were extremely rude whenever I have asked for help. Kip kilmon has been issued a check of refund by the waranty company but they have not paid me for a year. Whenever I call it seems that the over $2500 check was mailed but never gets to me, and now Nanette and anyone from the staff does not respond. I have email communication from the company stating that they have the money but they never make it avaliable to me.
This company is impossible to deal with, they will tell all sorts of lies to make you buy a vehicle and then if you need something no one listens. I am not sure how I could get my money back. The waranty company have released the funds but Tysons Ford is not willing. I have requested the general Manager Mr. Dale Balderson but no response. Please help me!!
Saee
charleston, West Virginia
U.S.A.
Nanette Reed took for ever to get it done and Cesar and Alan totally backed off and were extremely rude whenever I have asked for help. Kip kilmon has been issued a check of refund by the waranty company but they have not paid me for a year. Whenever I call it seems that the over $2500 check was mailed but never gets to me, and now Nanette and anyone from the staff does not respond. I have email communication from the company stating that they have the money but they never make it avaliable to me.
This company is impossible to deal with, they will tell all sorts of lies to make you buy a vehicle and then if you need something no one listens. I am not sure how I could get my money back. The waranty company have released the funds but Tysons Ford is not willing. I have requested the general Manager Mr. Dale Balderson but no response. Please help me!!
Saee
charleston, West Virginia
U.S.A.
1 Updates & Rebuttals
CESAR Zebina
Sterling,Virginia,
United States of America
We expect people to communicate the facts
#2UPDATE EX-employee responds
Wed, December 16, 2009
Dr.Saed did buy a vehicle from us about a year ago . He bought a vehicle that had a balance of factory warranty left on it .It was his option to purchased an extended warranty from us to extend the coverage of this luxury vehicle .
The warranty he purchased is cancelable or transferable at any time. Dr. Saed filled out a warranty cancellation form. We canceled the warranty and sent a check to his West Virginia address. He said he never received it. It never came back in the mail so we had to call the bank to order a stop payment at our cost. . He later e-mailed us with a new address in Pakistan. We sent out the second refund check to his new address overseas in Pakistan. Again he said he never received it and it was never returned by the post office. We had to contact the bank again to order the second stop payment for the check at our cost . We told him that we have a 14 day period before we send out a another check and that we wanted a verifiable address and phone number .
We are waiting for Dr. Saed to provide us with a valid address and phone number so we can send out the funds by certified mail that requires a signature . This will be our third attempt to clarify this situation. It seems difficult to get correct information from this gentleman. We are only getting e-mails wanting the refund with out providing us with the information we need .
The process of warranty cancellation is an easy process you fill out a cancellation form. You provide the current miles and dates. We cancel the warranty and send a check to the customers current address .
The acknowledgment in this case of the named employees in this compliant of Killmon's Tysons Ford of being rude, telling stories , or lying about the refund is disturbing and untrue. We expect people to communicate facts not fiction . We just need to get correct information and valid address to send a check to complete the refund process properly and secure.
Thank you !
Cesar
