Eric
Birmingham,#2UPDATE EX-employee responds
Fri, July 09, 2004
I know firsthand that Locklear's tries very hard to please every customer. I was a service advisor at all of their dealerships at one time or another. They let us do whatever it took to please the customer. If there is a problem that the Service Manager cant handle, then go to the General Manager, if that isn't satisfactory go straight to Steve Locklear, and the problem will be solved!! The Jeep Store opened 4 years ago and has been very successful in customer satisfaction.
Cindy
Liverpool,#3Consumer Comment
Sat, November 22, 2003
I have had to deal with those people for 2 years now, and they just don't care. You would be wise to go to the Attorney General, however at this late date I doubt you can do anything unless you have documented the same problem 5 times in a row. Then it would be considered under the lemon law, and if the statute of limitations hasn't run out. Check and see, you may qualify for a new vehicle under this law, however make sure you have documentation for everything -else it won't fly with the general. Good luck, keep us posted