- Report: #341298
Complaint Review: MacMall PCMall MacMall.com PCMall.com - Torrance Ca California
-
Author Confirmed
Why?
MacMall PCMall MacMall.com PCMall.com
2555 West 190th Street Torrance Ca, 90504 California, U.S.A.
Phone:
800-622-6255
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MacMall, PCMall, MacMall.com, PCMall.com Horrendously DISHONEST CROOKS. ITEM after item DOA or will not ship! Do not open a line of credit with them! Torrance Ca California
I have had NOTHING but problems with this company from the very first transaction. I bought a Refurb Westinghouse Plasma for an ill friend so she could watch while in bed, as she is nearly invalid. I had to return FOUR different units after driving 70 miles round trip each time to do so. Yes, I tested several in the store before I left. They worked and went DOA within 1 hour use, every one. They would not refund my money, they kept giving me store credit, making me get one unit after another.
5 months later, I ordered an iMac 24" brand new. No refurb, should be no problem right? I opened an account with their no payments no interest account on a Friday. The account was supposed to be verified that day for credit purposes. Day after day went by. I kept calling and they kept saying they'd call. Finally Monday they called and I was told Five times on various calls that day, that the Mac would be shipped that day. (I kept calling because the online status kept saying "In Process.") The last call at 5pm they told me they GUARENTEED shipment that night.
Tuesday a woman called "Lai" called me and asked me what partition size I wanted! I'm like Whatt!!???" "My Mac is supposed to be on a truck right now! Why are you asking me about partition sizes when I was guaranteed shipment AND the order was verified by TWO supervisors!?"
6 hours and over 15 calls later, I am NOT exaggerating the end result is Lai canceled my first order, making a second order, which as then declined because the 1st order will not clear BillMeLater for FIFTEEN days!! Meaning a Mac I needed over nighted, I cannot even get AT ALL for 15 days or more. Period!
Now this is despite having various operators REPEATING back to me addresses, order info, verifying partition sizes, order specs, etc.
I should have learned my lesson the first TV.
This is the number one worst online company I have EVER had to deal with.
I am on the phone at this very second trying to get a hold of Shawn Goldenburg or the CEO Frank Khulusi. I am yet still being hung up on put back in the call loop, etc, at this very moment.
Now I have a $4,000 open credit line I cannot use, dinging my credit for a new account, and have to go and buy a Mac somewhere else after waiting for 5 days for no reason at all.
T
Corona Del Mar, California
U.S.A.
5 months later, I ordered an iMac 24" brand new. No refurb, should be no problem right? I opened an account with their no payments no interest account on a Friday. The account was supposed to be verified that day for credit purposes. Day after day went by. I kept calling and they kept saying they'd call. Finally Monday they called and I was told Five times on various calls that day, that the Mac would be shipped that day. (I kept calling because the online status kept saying "In Process.") The last call at 5pm they told me they GUARENTEED shipment that night.
Tuesday a woman called "Lai" called me and asked me what partition size I wanted! I'm like Whatt!!???" "My Mac is supposed to be on a truck right now! Why are you asking me about partition sizes when I was guaranteed shipment AND the order was verified by TWO supervisors!?"
6 hours and over 15 calls later, I am NOT exaggerating the end result is Lai canceled my first order, making a second order, which as then declined because the 1st order will not clear BillMeLater for FIFTEEN days!! Meaning a Mac I needed over nighted, I cannot even get AT ALL for 15 days or more. Period!
Now this is despite having various operators REPEATING back to me addresses, order info, verifying partition sizes, order specs, etc.
I should have learned my lesson the first TV.
This is the number one worst online company I have EVER had to deal with.
I am on the phone at this very second trying to get a hold of Shawn Goldenburg or the CEO Frank Khulusi. I am yet still being hung up on put back in the call loop, etc, at this very moment.
Now I have a $4,000 open credit line I cannot use, dinging my credit for a new account, and have to go and buy a Mac somewhere else after waiting for 5 days for no reason at all.
T
Corona Del Mar, California
U.S.A.
1 Updates & Rebuttals
Anonymous
Corona Del Mar,California,
U.S.A.
MacMall, PCMall, MacMall.com FIXED THE PROBLEMS
#2Author of original report
Wed, June 18, 2008
I physically drove up there this morning and as I was standing in the lobby about to ask for Shawn Goldenburg, he actually called me from the previous day's message I left him. I met him in the building and he was acceptionally nice, helpful, took notes and fixed the problem! So when a bank or company LIES and says "policies" can't be changed, rules can't be bent, and BS like that, I will tell you from 30 years of experience, its NEVER true. There is always someone who can bend, break or invent a new rule to accomplish a goal. Anyway, the thing will be here in the next day or two thanks to Shawn. He was all pro, and I appreciated it. mY experience is ALWAYS go straight to the top of the food chain. NEVER leave something important to a service operator or low level tech. So I have to say... I recant.
