Anonymous
Corona Del Mar,#2Author of original report
Wed, June 18, 2008
I physically drove up there this morning and as I was standing in the lobby about to ask for Shawn Goldenburg, he actually called me from the previous day's message I left him. I met him in the building and he was acceptionally nice, helpful, took notes and fixed the problem! So when a bank or company LIES and says "policies" can't be changed, rules can't be bent, and BS like that, I will tell you from 30 years of experience, its NEVER true. There is always someone who can bend, break or invent a new rule to accomplish a goal. Anyway, the thing will be here in the next day or two thanks to Shawn. He was all pro, and I appreciated it. mY experience is ALWAYS go straight to the top of the food chain. NEVER leave something important to a service operator or low level tech. So I have to say... I recant.