My previous condo owner ordered a log for the propane fireplace for me and Mainely Stoves NEVER DELIVERED the log despite my many phone calls to them. They lied and said it was delivered and they were 100% sure of that even though the owner didn't even research it before telling me that. She agreed to pay for half of another log then continued to tell me "it's on back order". Well, that went on for almost a year so I gave up. They need to close this place if the only way they can make it is by cheating people.