Been There Done That
Ashburn,#2Consumer Suggestion
Tue, September 09, 2008
This makes no sense. First you say you have a warranty and they had to replace a part then you say they billed you but it was no problem found and your concern is about how clean your vehicle is? What then did they bill you for if no problem was found? I find it hard to believe that they wouldnt show you the repair order before you paid, I have never seen that before. If that were true then you go back to the service writer and have them pull the ticket up and they can tell you EXACTLY what, if anything, was done and how much it will be. If you were dissatisfied with the response or condition of the vehicle THEN you get the manager involved. I worked at a highline dealership as a Customer Relations Manager and rule of thumb i tell everyone is NEVER leave a dealership if you have problems BEFORE you speak with someone you lose all your leverage and credibility once you leave their lot.
Been There Done That
Ashburn,#3Consumer Suggestion
Tue, September 09, 2008
This makes no sense. First you say you have a warranty and they had to replace a part then you say they billed you but it was no problem found and your concern is about how clean your vehicle is? What then did they bill you for if no problem was found? I find it hard to believe that they wouldnt show you the repair order before you paid, I have never seen that before. If that were true then you go back to the service writer and have them pull the ticket up and they can tell you EXACTLY what, if anything, was done and how much it will be. If you were dissatisfied with the response or condition of the vehicle THEN you get the manager involved. I worked at a highline dealership as a Customer Relations Manager and rule of thumb i tell everyone is NEVER leave a dealership if you have problems BEFORE you speak with someone you lose all your leverage and credibility once you leave their lot.
Been There Done That
Ashburn,#4Consumer Suggestion
Tue, September 09, 2008
This makes no sense. First you say you have a warranty and they had to replace a part then you say they billed you but it was no problem found and your concern is about how clean your vehicle is? What then did they bill you for if no problem was found? I find it hard to believe that they wouldnt show you the repair order before you paid, I have never seen that before. If that were true then you go back to the service writer and have them pull the ticket up and they can tell you EXACTLY what, if anything, was done and how much it will be. If you were dissatisfied with the response or condition of the vehicle THEN you get the manager involved. I worked at a highline dealership as a Customer Relations Manager and rule of thumb i tell everyone is NEVER leave a dealership if you have problems BEFORE you speak with someone you lose all your leverage and credibility once you leave their lot.
Been There Done That
Ashburn,#5Consumer Suggestion
Tue, September 09, 2008
This makes no sense. First you say you have a warranty and they had to replace a part then you say they billed you but it was no problem found and your concern is about how clean your vehicle is? What then did they bill you for if no problem was found? I find it hard to believe that they wouldnt show you the repair order before you paid, I have never seen that before. If that were true then you go back to the service writer and have them pull the ticket up and they can tell you EXACTLY what, if anything, was done and how much it will be. If you were dissatisfied with the response or condition of the vehicle THEN you get the manager involved. I worked at a highline dealership as a Customer Relations Manager and rule of thumb i tell everyone is NEVER leave a dealership if you have problems BEFORE you speak with someone you lose all your leverage and credibility once you leave their lot.