Jan
Gatesville,#2Consumer Comment
Tue, May 05, 2009
Gayla, you state that only one person has been unhappy (to say the least) Then where are all of these reports coming from. It seems that when ever a customer is not happy with a puppy, you attack them. You will perform shady sales to the wrong person sooner or latter. I learned many years ago that the customer is always right! Don't you realize that if you continue on this way that you will have no business?
Mike
Maryville,#3REBUTTAL Owner of company
Tue, April 17, 2007
These people are incredible. They were sold a dog by another breeder, and we were only the link between her and the breeder who was in Texas. They called us for a puppy but we didn't have any available and they were told this as well. We knew of someone who was in trouble because of the hurricanes in the south and who we had experienced to have good stock. We actually have one of this breeders dogs now and have had no issues. They bought a puppy, paid money that was immediately forwarded to the breeder and they were sent a puppy. It was their OPINION that it had an open fontanal and didn't want the puppy. This puppy is now a beautiful dog producing top offspring for another individual, who to this day is amazed these people passed up on it. We found this alternative owner for the unwanted puppy and arranged for the dog to be picked up. Of course that is not mentioned. We then GAVE (FREE) a puppy from our own stock, drove 6+ hours to deliver it by hand, and didn't ask for a thing in return. They were told that we weren't sure if it would be as small as the other one but that the parents were no more than 4 pounds. One year later I am told of an issue with the puppy. Not once in a year were we contacted about this problem. We asked that the puppy be sent to us so that we could have our vet examine the dog and determine if there was an issue. They refused, and a male got on the phone, possibly intoxicated and began to curse, threaten, and belittle my wife and I. I will not entertain such behavior and told them if they wanted to discuss this further, to contact my attorney. They have not done so. They did file a report with the Attorney General of Missouri and their office as well as the USDA and AKC have interviewed us, visited our kennels, and during their investigation have found NO ERROR on our part. They have even noted that our kennels are eligible for Blue Ribbon Status. As for their claim of pedigree differences, the pedigree was for the original dog and were told the one we were GIVING them did not have the same pedigree. They knew this up front. Now we are out our own dog, never received a penny for anything, and we are dishonest? We have many people who will tell you that we are one of the top kennels they have ever dealt with and have bought numerous dogs from us. We have 3 in the show ring this weekend, 1 scheduled to be on Montel, several that have gone to famous people and only this one person thinking they were "wronged". We have apologized, offered solutions and all they want is to complain. We are done with this issue and are looking into a slander suit for this false and unfounded fabrication. Mike Miniville Yorkies