Jeff
New York,#2UPDATE Employee
Thu, December 04, 2008
All NYHRC contracts state that 30 day notice is required for all monthly billed contracts. That means members not in a commitment membership only have to send us their cancelation request as per the contract, 30 days before they want the contract terminated and it will be done. This policy is not "buried in small print", it's in boldface on the contract, and members are required to initial next to the section that states that the billing will continue until it the contract is canceled as per the terms of the agreement. Anyone who is verbally told the policy at the time of enrollment, signs the contract, initials the area described above and still states they were misled is being disingenuous. There are also signs at every front desk that state this policy. I'm not sure what else we can do. Still, every case is heard and considered. We are extremely reasonable and understanding. I will admit that anyone who completely disregards the agreement they signed for and then calls cursing and screaming is usually not given as much consideration. I believe this to me the case in each of these complaints, except the earliest, which seems entirely fabricated.