Complaint Review: North American Bancard - Global Payments Check Processing - troy Michigan

Been dealing with this co myself and not happy with them, their fees are astronimical and your $79.00 fee is not the PCI fee, that has a range of $20-40.00 per quarter, no your $79.00 is the new annual fee.  I called tham out on this new annual fee too, as my contract states that there is no annual fee, so they broke my lease, thank you God for that! This co is aka Signature.

 Don't let Signature/Global be your credit card processor!  Three year contract for processing services with AUTO renewal on the fourth year and a four year contract on the leasing of the equipment of which they tell you next to nothing on how to operate!  Then like they're doing you a favor will sell you the equipment you've been leasing over the last 4 yrs!

Good luck, I really do hope you win this one.

Dear Merchant,

NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity.  We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle.  Occasionally we, like any other large company, may make a mistake or mishandle an issue.  When these are brought to our attention we resolve them to the best of our ability.  Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

In regards to the length of  the agreement, your individual Agreement will list per Section 13 of the terms and conditions, that it is a three year agreement.  If your agent provided you with a written documentation that advises that there is no agreement or that you are on a month to month agreement, you would need to send it to Customer Service fax at 248-283-6260 for review.

In regards to the monthly fees associated with your Merchant Account, the sheet that says Pricing Schedule would break down any and all of the fees associated with the individual account.

The debit in the amount of $79.00 was for PCI Compliance.  On the December statement, it was advised that this fee will be charged this month and why.  PCI Data Security Standard was created to offer an additional level of protection for consumers by ensuring that merchants meet minimum levels of security when they store, process and transmit cardholder data and applies to all service providers and merchants that accept credit cards regardless of size or acceptance method.  The $79.00 PCI Compliance Fee was assessed by North American Bancard to mitigate the costs associated with becoming and maintaining compliance, updating terminal software, providing applications with enhanced security, and replacing non-compliant hardware. 

NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further.  Please have your Merchant Account number ready, and contact Diana at 248-283-6059 so that your specific situation may be properly researched and addressed.