- Report: #346753
Complaint Review: North American Bancard - Troy Michigan
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North American Bancard
969 Chicago Rd Troy, 48083 Michigan, U.S.A.
Phone:
248-269-6000
Web:
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North American Bancard misrepresentation, withdrawal of funds that where not in the agreement, cash withdrawals, monthly fee that where not discussed, & failure to respond to complaints Troy Michigan
I receive a call about 6 months after I opened my new business and did not have a credit card machine. I had a few clients asking about it, but not enough to make me spend the money that other companies where wanting. I spoke with a rep from North American Bancard on a few different occasions, after being assured that I wouldn't have any upfront fees and that this was a month to month service and that if I didn't use the equipment every month that I would not be charged for the months that I didn't use it. I was told no shipping/handling fee would be charged. What a big lie all of this turned out to be. I have a massage therapy clinic and as most of you know business varies from month to month. As soon as they had my account information a withdrawal for "CASH" was taken! Then after I finally received the equipment I was charged monthly fees and didn't even have the equipment four days. The list goes on and on from here. I was told that the cash withdrawal would be returned to my account within 3 business days, but it was not! I called back and was told that I would receive a cashiers check in the mail, but that hasn't happened! I was told that the fee I was charged when I didn't have the equipment would be returned, but, guess what, I haven't seen that money either. I called the main number and was told that the information about my account was different from the information that I had given them and that I would have to send them paperwork via fax inorder for them to assist me. I sent them the paperwork they requested and they said I would receive some forms in the mail, but I have yet to receive anything from them. I called another day and was told that I need to discuss this with thwe rep that signed me up and guess what. I called him, but it always goes to his voice mail no matter what time of day it is. I have left several messages and have yet to receive a return call. I have ssent my equipment back and sent a request via fax for them to stop taking money from my account, but they still took money out this month, so I put a stop payment. I also made a complaint with the BBB. Maybe you should do this as well, there were 194 complaints and 192 were settled. I am waiting to see what the response will be to the BBB. I hope this resolves my matter and hopefully yours will be resolved as well. Best Wishes!
Arlmt
Greenwood, Arkansas
U.S.A.
Arlmt
Greenwood, Arkansas
U.S.A.
1 Updates & Rebuttals
Kimberly
Troy,Michigan,
U.S.A.
Company Response
#2UPDATE Employee
Tue, July 08, 2008
Dear Merchant, North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well. Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited, or you believe your fees have been inadequately amended, then we would need specific information in order to properly address your concerns or correct any errors. NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273, extension 1300 so that your specific situation may be properly researched and addressed. . Sincerely, Kimberly Tippin Director of Customer Contacts
