Kimberly
Troy,#2UPDATE Employee
Tue, September 09, 2008
Dear Merchant, North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well. In regards to the fees that have been questioned, your individual Agreement will clearly list on page nine of the terms and conditions, all the fees that may apply to your account. Section 13 of the terms and conditions states the length of the agreement. Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited, or you believe your fees have been incorrect advertised, then we would need specific information in order to properly address the concerns or correct any errors. In regards to the Merchant Account being open fraudulently, Customer Service will be able to assist you with a Forgery Affidavit that will need to be filled out and provide documentation in order to investigate. Should you have any questions regarding this response, please have your Merchant number ready and contact our Customer Service at 800-226-2273 Ext.1300, so that your specific situation may be properly researched and addressed. Sincerely, Kimberly Tippin Director of Customer Contacts