NorthStar Public Relations
Provo,#2REBUTTAL Owner of company
Wed, November 14, 2012
Hey Marty,
I am the Marketing Director for NorthStar. I have personally spoken to Ben as well as the owner of the company. They are under the impression that this issue has already been repaired and you are being charged the correct amount, with a full refund of the extra charges. We take customer complaints very seriously and I want to personally make sure that you are now satisfied and are no longer having this issue. Please e-mail me directly at [email protected] to let me know if there is anything else we can do to repair the situation.
Thank you.
Mike Long
Marketing Director
NorthStar Alarm