Janet
Dorchester,#2Consumer Comment
Thu, August 05, 2004
I had the same problem. The number to call to remove those charges is 1-866-226-9865 direct number to Private Safe email who is the company charging you $15.00
Mike
Phoenix,#3UPDATE EX-employee responds
Thu, April 08, 2004
Hello, Since I have had first hand knowledge of this kind of activity, I will tell you how to handle this. First call Qwest back and ask for the Customer Care Dept. Then Ask the representive to "recourse" the charges for OAN. You may get a run around here as the process is kind of a pain. If the rep absolutely refuses to do the recourse then ask to speak with a supervisor. Before the rep puts you on hold make sure to get his/her first name, id number and what city they are in. This tends to discourage "eternal hold" while looking for a supervisor. The supervisor should have no problem doing the recourse. Now this will only send the charges back to OAN and get them off your Qwest bill. From there most people never hear from them again but it is possible that they can bill you seperately or send the charges back to Qwest. Then you will need to file complaints with your State Atty Gen office and hope it gets straightened out. Good luck