Complaint Review: Online Supplier Success Team Action Line Chase Woods Brightbuilders - Long Beach California

Online Suppliers is operating fraudulently and is a RipOff company. It is victimizing people deceptively. I was contacted on my private phone number by a telemarketing call center representative, Kunal #2592 from 1-800-940-4948 X 8004 on Sunday afternoon, 10/16/05 on behalf of On-Line Suppliers wholesale product company claiming to be a wholesale warehouse looking for online distributors interested in their program of selling by EBay auction on line and a "one time only" special 14 day trial offer package for $9.95. The package was said to arrive in 2-4 days (e.g. 10/19 or 20/05 at the latest). This was stressed. At present it is 10/23/05 and I still have not received the "expedited introductory complete setup pacakge" though twice sent expeditiously by them.

I was further told, upon its arrival I would receive complete clear and concise directions for logging onto their site at online-suppliers.com, and for easily setting up an on-line Ebay auction site hosted by them in my own name and as my own site and store where I could market other items as well if I so chose. It was stressed that this would be very simple and easy to do without assistance. It was purported to me that the package would contain easy understandable directions for choosing products (i.e. electronics, computers, luggage) from their wholesale warehouse including pictures etc. for use in creating your own custom chosen product line for presentation on E-Bay.

I was told that payment would be through PayPal with prices being at my choice and discretion for the auctions and monetary proceeds from the auctions would go to my bank account. They would take care of all shipping of the auctioned products. They said I would then be responsible to send them 50% of the auction sales for items sold. With the rushed package (by USPS), directions would be received so that each item could be easily set up in 2-3 minutes.

I was told several times that the package would be received within 2-3 days (by 10/19/05). I submitted my payment ($9.95) information and it was deducted from my bank on 10/17/05. I was told when I receive the package I would sign onto their web site. That the trial period would not begin until the package was received and I had logged into their secure site where set up could happen as directed on the package instructions for setting up the web page and the online wholesale auction store.

I was also told about their "personal coaching" services known as "Action Line" and if interested would be as a bonus would be free for 14 days as well and if interested in that would be contacted by an assigned person from that group. I asked for their address and was given the Long Beach address and a phone number 1-866-622-9983 and another number for Customer Service at 1-800-831-3952.

I was contacted the next day (Monday 10/17/05) by an entity showing the name on my caller ID of Success Team calling from 1-801-492-0714. I did not know this was part of On-Line Suppliers until several calls and 2 days went by. Meanwhile I had not received the package. I returned the call after 2 or three calls and a message left by one Chase Woods, claiming to be assigned to me as personal training coach for On-Line Suppliers. On 10/19/05 I still had not received the expected "expedited package". I called the customer service number and they told me they resent it and I would have it the next day. I was reassured that again that the package would be here immediately, and the 14 day period would not commence until I signed onto their site with the directions received in the rush package. It is now a week and the package still has not been delivered or arrived at the post office address. This lack of truth and arrival of the overnight package made me suspicious of this being a scam.

I commenced conversation with the Action Line (Success Team) person who informed me he is the personal coach assigned to me (free for 14 days)..I asked several questions to him as he applied a scripted type of questioning which I became very uncomfortable with. It involved his "screening" questions about my credit and credit cards and balances etc. designed according to him to determine whether certain individuals were incentive oriented to be worked with. I told him this was premature. The rep (CW) made the claim to me that this company was approved by the Better Business Bureau and I could check them out. I asked for which one (BBB) and with that his very positive attitude became less amicable. He told me in my questioning and my suspiciousness that I would not be able to just go on line by the directions. We argued that if that is so the company had deceived me and I want my $ back as that is not the conditions I paid the $9.95. He could not answer my questions and became antagonistic implying that I was not that certain individual he was seeking (to create company testimonials). I asked him what company he was working for...and their business address etc., he told me it was in independent company (not Online Supplier) but actually another company called Brightbuilders. After more headbutting type of conversation where I was no longer in the limelight with him and being accused of being skeptical. I informed him that I would contact him AFTER I receive the package and had the opportunity to look over the materials to see if what he had told me and they had told me was so having become very skeptical at this point. Since after all it does not become affective until the log in time...14 days...but yet they have not provided me with that opportunity and have taken my money just the same and I can see the light at the end of their tunnel for $9.95 a month and $59.95 per month for the coaching thing...if I do not take some action now.

Upon investigation, I have found this site and that this company is listed by several consumers complaints. Thus I am filing this one to add to the crowd and hopefully someone else won't be ripped off.

I still have not received their package. I am cancelling the the deal by writing and calling their customer service #. I am going to demand they repay the $9.95 because of the deceptive practices above...they never sent the package overnight or within the time period promised at all. I did not agree to any delays and their representatives promised it next day with the second call stressing same. It has been several days.

Secondly, I suspect they lied about the Better Business Bureau reputation, but could not check that out as they would not provide the city and state of the BBB as being one entity which it is not. This became the downsliding point in my conversation with the Success Team who would not provide specific information claimed as to no strikes against them anywhere...this is not true just by my investigation on this site alone.

Carole

Adin, California
U.S.A.