- Report: #1041182
Complaint Review: OpticsPlanet.com - Internet
Reported By:
SOMETIMESSHOPPING -
New York, New York,
Submitted:
Updated:
-
Author Not Confirmed
Why?
OpticsPlanet.com
Internet, United States of America
Phone:
800-504-5897
Web:
OpticsPlanet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OpticsPlanet.com Optics Planet Optics Planet sells items they do not have and then hopes you forget about your order Internet
"I ordered a pair of eyeglass frames from OpticsPlanet on March 9, 2013.
As of April 3, 2013, those lenses had not yet arrived so I contacted them via their online customer service. Frank informed me that not only did they not had they not shipped my frames; they never had them in
stock. I expressed my surprise that I was never contacted about the delay. I waited almost a month and it's difficult to determine how much longer i would have been waiting if I had not contact them. They very well could have just neglected to fill the order and pocketed the money.
When I told Frank that I would like my money back, he said that it would be refunded back to my Paypal account within 48 hours and that sometimes it can take as little as 24 hours. It has been three business
days and I still have not received my refund. Now, I'm sure that everyone's experience will be different and that oversights are made from time to time. This was my experience and I felt it necessary to share. "
As of April 3, 2013, those lenses had not yet arrived so I contacted them via their online customer service. Frank informed me that not only did they not had they not shipped my frames; they never had them in
stock. I expressed my surprise that I was never contacted about the delay. I waited almost a month and it's difficult to determine how much longer i would have been waiting if I had not contact them. They very well could have just neglected to fill the order and pocketed the money.
When I told Frank that I would like my money back, he said that it would be refunded back to my Paypal account within 48 hours and that sometimes it can take as little as 24 hours. It has been three business
days and I still have not received my refund. Now, I'm sure that everyone's experience will be different and that oversights are made from time to time. This was my experience and I felt it necessary to share. "
1 Updates & Rebuttals
AdamC
OpticsPlanet wants to help!
#2UPDATE Employee
Mon, April 08, 2013
Hi there, this is Adam from OpticsPlanet. I just wanted to apologize for the frustration this has caused you. It sounds like something got mixed up - we strive to avoid this sort of thing and always bring our customers the best experience possible.
I want to make sure this gets resolved as soon as possible. If you call us at 800-504-5897 with your order number ready, our team will look into the matter. Be sure to let them know about this report. Thanks!
