- Report: #277361
Complaint Review: Option One Mortgage Corp - Irvine California
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Author Confirmed
Why?
Option One Mortgage Corp
P.O. Box 57054 Irvine, 92619-7054 California, U.S.A.
Phone:
800-3261500
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Option One Mortgage Corp Suspense payments Irvine California
We fell behind on payments because of high interest rates and late taxes. I called and ask for help, I was told we could work on modication loan. I was told they would sent a package, package never arrive. After several calls I was finally told to mail the needed information, they gave me a list. I fax the information on three occasions, they always had an excuse. They had not rec'd the needed information. I would re-fax the needed information again same response, finally got tired of their game.
I work on a payment arrangement for 8 months and have being paying extra $500.00 for 3 months. I ask why the money wasn't being applied to my loan they answer its proably in a suspensed account. I agree to this agreement because I was getting foreclosure letters and their customer service said this was the only way to save my house.
Also I told them my payment needs to drop in amount because my escrow will be paid in full in October. I am paying 795.00 in escrow, I was told NO because the arrangement is until March 08. Of course I am speaking with somebody from India very RUDE and unwilling to listen to us.
Once October payment is applied I should be up to date with December payment but they want us to continue making the extra pymts until March.
I want this company to be fair with their dealing. We are hard working people and should not be put in a situation to get rip-off.
I would like some advise on the extra payments and extra fees they charge us.
Gabe44
Garland, Texas
U.S.A.
I work on a payment arrangement for 8 months and have being paying extra $500.00 for 3 months. I ask why the money wasn't being applied to my loan they answer its proably in a suspensed account. I agree to this agreement because I was getting foreclosure letters and their customer service said this was the only way to save my house.
Also I told them my payment needs to drop in amount because my escrow will be paid in full in October. I am paying 795.00 in escrow, I was told NO because the arrangement is until March 08. Of course I am speaking with somebody from India very RUDE and unwilling to listen to us.
Once October payment is applied I should be up to date with December payment but they want us to continue making the extra pymts until March.
I want this company to be fair with their dealing. We are hard working people and should not be put in a situation to get rip-off.
I would like some advise on the extra payments and extra fees they charge us.
Gabe44
Garland, Texas
U.S.A.
