lsvgg
Sheffield Lake,#2Author of original report
Tue, December 21, 2010
After multiple unanswered emails and answering machine messages the deck was finally delivered. I sent an email letting Outlook Skateboard that I was filing a complaint with the BBB and within days got an email from Vince Hamilton telling me it was unnecessary to file because it was "literally just shipped out" and I would be getting it that day according to the tracking information. I did finally get the deck. Outlook needs to find time to respond to their customers. They get an F for customer service. I personally will never order from them again. I did have to acknowledge finally getting the deck, it was an excellent deck and worth the price but not the lack of information from Outlook.