- Report: #1242028
Complaint Review: Philadelphia LX Limo - Internet
Reported By:
Kelly -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Philadelphia LX Limo
Internet, USA
Web:
Philadelphialxlimo.com
Categories:
Business Rating:
(0)
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Philadelphia LX Limo Terrible, rude, unprofessional Philadelphia PA
I made a three-hour reservation for a limo from 4 to 7 p.m. for a bridal shower/bachelorette party. I called to change that reservation to 5:30 to 7 p.m. After I was advised that it would be the same price anyway due to a three-hour minimum, I opted to keep the original reservation of 4 to 7 p.m. However, I was charged for four hours of service rather than three hours.
LX Limo contracted out the limo rental to another company. We soon learned that the second company double-booked our limo. Halfway through the trip, the driver started yelling at me and put his supervisor on the phone five times. The supervisor told me that we had to get out of the limo.
Unfortunately, the driver's yelling and the supervisor's demand that we leave the bus before our reservation was over, turned a celebratory event into a tense, stressful situation. Additionally, the driver continued to be angry with us after the conversation and did not drive us to the correct location to drop us off. Instead of taking us to Pat's Steakhouse so that we could take some photos, he drove us to our final destination.
The service that we received from this company was abhorrent. Not only was I overcharged, but we were kicked out of the bus before the reservation because the company double-booked the limo. The driver did not listen to our request to be dropped off at Pat's Steakhouse, instead deciding to drop us off at our final destination.
We disputed the charges through the company and American Express...it was a big headache and ultimately we didn't get a single dollar back. You can see by the other reviews here that this is a company to avoid at all measures
