Grant
Newberry,#2UPDATE EX-employee responds
Tue, July 01, 2008
It is duly noted that the anonymous employee wishes to set the record straight, but the suggestion that the customer should read over the contract to ensure they are not being scammed is a huge "red flag." It is great to be vigilant with any transaction, but, if one is burnt by a company, then it is even more important to inform people of such bad business. For that very reason this site exist, anonymous employee. First, I recommend that everyone that signs a contract read it first. However, it is the obligation of the business, in this case a very serious service of home security, to be one hundred percent honest with their customers. Overzealous Pinnacle Security reps are detrimental for customers, but irresponsible misdirections at the expense of a customer trying to protect their livelihood? That sort of justification will not suffice. Forthright businesses should treat their customers with consistency--and that consistency, when it comes to home security, should be with humanity's best interest in mind. Second, any company that employs young, inexperienced college students to provide a tremendously important service of home security, with very little expert training (only that of pressure sales) is not a credible company. Take it from me, Mr. anonymous, this is not good business.
Technicalmind
Orem,#3UPDATE Employee
Sun, March 30, 2008
Almost all of the sales reps that you find with any security company are college students that are working for the summer. These sales reps can get over zealous and and a lot of times tell the customer exacly what they want to hear, whether it is true or not. Unfortunately, security companies (whether it be Pinnacle, ADT, etc...) will not be able to confirm what was said by the sales rep as usually they are only with the company for one summer. In these cases, the companies need to go by the contract that was signed by the customer. There is nothing that I can do (as a lower end employee who tries to keep it real for our customers) except advise you to read any contract carefully before you sign. Also, if you are truly not interested in the system in the first place, don't hesitate to just close the door! Best of luck in the future... Anonymous employee