Platinum Advantage Customer Service Department
Clearwater,#2UPDATE Employee
Fri, November 07, 2008
Ma'am we asked for the person to call our company for a reason. We do not provide a service as this person feels our company did. Since we do not have the proper customer information we can not investigate the matter to rectify IF this person is actually OUR customer. Thank you for trying to speak for this person. Yet, please let us do our job. Many companies if you look at ripoffreport.com do not even reply to any complaints against them. WE have over 40,000 customers and reply to every complaint. We do everything we can to rectify any matter or concern. Thank you for your concern.
Laurie
Haslet,#3Consumer Comment
Fri, October 24, 2008
What part of calling and emailing to cancel do you NOT UNDERSTAND??? They cancelled immediately and money was still stolen from their account. Why we would they help now when they already said no. Take your BS elsewhere
Platinum Advantage Customer Service Department
Clearwater,#4UPDATE Employee
Fri, October 24, 2008
Please call Customer Service so we may resolve your complaint. Our department is open Monday thru Friday 10am-5pm eastern standard time. The number was provided along with all the terms and conditions of our program designed to help customers re-establish their credit. This was all explained in detail during your recorded verification process during the enrollment for our Platinum Advantage Merchant Finance Account. 1-877-488-8084 If you call while we are closed or have a high call volume please leave a detailed voicemail including your full name, phone number and the verification number that was given to you during the verification process. A supervisor will return your call within 24 hours provided enough information was given to find your account. Due to the privacy of your account. If we reach a voicemail returning your call we will only leave a short message to return the call. or email us at: [email protected]